BVLGARI — Local services in Dubai

From the moment I met Edoardo Colucci, I understood what a true Bulgari experience means. He went far beyond expectations, making me fall in love with the brand even more deeply. His intelligence, elegance, and refined politeness created a truly memorable encounter, one that perfectly reflects the heritage and prestige of Bulgari. What struck me most was Edoardo’s ability to combine professionalism with an authentic human touch. His positive energy was contagious, transforming a luxury experience into something both personal and unforgettable. This was not just customer service—it was brand ambassadorship at its finest. I firmly believe Edoardo deserves recognition and a larger stage within Bulgari. His charisma, knowledge, and passion for the brand make him the ideal candidate to represent Bulgari at international events. He embodies the very values Bulgari stands for: sophistication, excellence, and timeless style. Edoardo is truly a wonderful person I will recommend to all my friends. Thanks to him, my connection to Bulgari has become even stronger. Experiences like this are the reason why loyal customers become true brand advocates. 🌟 Bulgari is fortunate to have Edoardo Colucci, and I cannot imagine a better representative of the...

Worse experience ever + doubts on dishonesty. I went with my husband to exchange the ring size I got for my birthday. The staff said that it was not possible. My husband bought 2 or 3 weeks ago. The store manager had used another Bulgari ring to check the size. He was unsure about the size and told my husband that he should come back with me for exchange. Which we did. He did not mention any lead time for exchange… probably to ensure he got the sale. I have big doubts on the fact he intentionally gave a 58 size when I need a 55 (checking with another ring, how can a professional be so far off)… is there a price difference? We did not get any cash back for the new ring size 55. Finally after telling my husband that he should have read the exchange condition written on the invoice, he finally agreed to proceed with the exchange… net he knew there was a chance we need an exchange and he told my husband he should have read the exchange condition… ?? Is this possible ?? I do have big concern on the fact that for a bigger ring (3 sizes up), we had no refund…. Looks not right to me… I love the brands, and I hope this is a store issue or individual issue. But those people ruined...

I am writing to express my disappointment with the level of service my wife recently experienced while shopping at your Bulgari store in Dubai Mall for her birthday gift on 8 Nov 2024 ) .As a loyal customer, I had high expectations of the quality and professionalism that Bulgari represents, but unfortunately, this visit fell short of those standards.

During her visit, my wife interacted with one of the stuff, whose approach did not reflect the level of care and attentiveness we associate with Bulgari.

This experience was particularly disappointing because the visit was meant to purchase a meaningful gift for her birthday, which should have been a pleasant and memorable occasion. Instead, it left her feeling undervalued as a customer.

I trust that Bulgari values its reputation for excellence and would appreciate it if you could address this matter to ensure that other customers do not encounter a similar experience and to improve the service at this location.

Thank you for your attention to...