Graham and Green — Local services in Bath

Appalled by snooty staff member today. As per COVID rules, we waited patiently outside the shop whilst other customers finished paying for their items inside. A member of staff stood at the main entrance waiting for them to leave. I figured she would then allow us to enter the shop... but no. No sooner had the previous customers stepped out the door, she slammed the door shut in our faces before locking it and switching off all the lights. Not a single acknowledging look was made. No effort at all to explain that they were then closing (at 1.30?) Perhaps we didn't...

Appalling service. I live less than an hours drive from the store and I paid £48 for delivery. The items took over 21 days to deliver and all of the items arrived heavily damaged. The company were late to respond, were unsympathetic and offered no compensation. I was abruptly told there was no weekend collection and they expected me to take time off work to meet their couriers to collect their damaged goods. They were not sympathetic in the slightest. I have never received such...

Customer Service is appalling! I have emailed and written and still waiting for a response 6th Months later regarding a lamp, based of which was not finished and scratch a very expensive walnut surface, that cost several hundred pounds to repolish. I returned it in September 2020 for their inspection, they have kept the lamp and they have kept the money!!!!!! I have asked for the lamps return again ignored. Be very aware of...