Neptune — Local services in Bath

Terrible customer service. From the design stage right through the whole project and now after sales service have all been really disappointing.

From the beginning the have really not made me feel valued as their customer and felt that the staff were extremely cold and snobbish.

The kitchen itself is lovely, although not perfect which I would expect it to be given the price tag (some cupboard doors don’t close properly).

I’ve had issues at every stage and instead of dealing with them respectfully, they take forever to respond and deal with the issues, trying to place blame on others.

I have lots of other projects in the pipeline and will not be using...

I brought a voucher of £1000 during the beginning of the pandemic which coming out of the pandemic I had completely forgotten about, come the time when I spoke to Neptune Bath they were willing to offer me £0 of this voucher, not even any condolences, £50 of the voucher, nothing. I have been a good customer of theirs and honest the service was disgraceful, the staff was rude and frankly not very sensitive to the fact I'd just lost a great sum of money to their store for nothing in return. I will not shop there again, or send any of my...

Its a wonderful space, the showroom is well laid out and well lit and a displays contemporary selection of furniture, laid out as a series of rooms one leading on to the other. Unfortunately to my practical sense, most of which seems to be pale or white in colour not the best for families with children or dogs...It is a great use for what was once Baths...