The North Face Bath — Local services in Bath

I recently visited the North Face shop in Bath, and I have to say, it was a disappointing experience. Given that they are selling coats priced between £250 and £500, I expected a much higher level of service. Unfortunately, I received no welcome when I entered the store, and the staff did not offer any assistance or share any product knowledge during my visit.

When you're charging premium prices, it's essential that the shopping experience matches the cost. Customers should feel valued and supported, especially when considering such a significant investment in outerwear. Sadly, the staff at this location seemed indifferent and unengaged, which really detracts from the overall shopping experience.

For a brand that prides itself on quality, the service at the Bath location is well below what one would expect. If they want to justify their high price tags, they need to step up their game in terms of customer service. As it stands, I can't recommend this store and would suggest looking elsewhere if you're in the market for a...

I went in to buy a parka and wasn't sure which to get. Andy was extremely helpful and took the time to help me find the best one. He had an in-depth understanding of the products and was incredibly patient while I spent too long trying to decide. He went above and beyond to find me every possible option in the store that I might like. Very professional and friendly....

Bought a coat today. Went to wear the coat later that afternoon and notice the coat wasn't the same. Missing 700 stitching on the left arm. Drove all the way back and was told its a faulty coat that's been sold by mistake. Very frustrating as I've had to drive there twice in one day and the high cost of parking twice. No offer of a discount for the mistake and my...