& Other Stories — Local services in London

Today, the girls in the fitting room were disrespectful towards customers. I asked one of them if she wouldn't mind bringing me a smaller-sized jumper because I was interested in it. Not only did she look at me in shock for asking for help, but she also handed me the smaller size jumper in a very impolite manner, practically throwing it at me, despite my thanking her for it. She didn't even offer a fake professional smile. This caused me distress. The worker with blonde hair and a ponytail was not wearing a badge, so very sadly I don’t know her name.

Since I wasn't pleased with their manners, I brought both jumpers without the hangers to the entrance of the fitting room. Still, another employee told me that next time, I should make sure to bring the clothes already on hangers and neatly arranged. Seriously? The girls in there were chatting about life showing very little interest.

This type of childish and unprofessional attitude towards customers is what keeps, someone who has always loved this store, from returning. Instead, I left the items I intended to buy there. I'm not willing to pay one pound more for such bad service.

P.S. I'm also avoiding mentioning in detail the incident downstairs where The Ordinary oils and serums were missing prices. Despite asking three times, no one was able to find out the price, and the girl seemed a bit restless and stressed when asked. I was happy to buy a bigger bottle instead but regardless this shouldn’t happen.

Today, this store was a complete disappointment in every possible way so management is aware of...

One of the WORSE shopping experiences.

Staff at fitting rooms are rude and unprofessional. Idling and chatting instead of helping customers. Asked customers to put clothes back on the hangers after trying on, which is ridiculous. Staff were so proud to say that’s the store policy, if so, then there’s discrepancy - I’ve never been asked to do self-service in other stores of &other stories.

Either they are not getting sufficient trainings or just being lazy and low-EQ. I understand no tips for them, but it doesn’t mean staff can ask customers to do the job that they are supposed to do.

Be aware, and inform and train your staff, we customers shop here - what we paid is not only for the clothes, also for the services, environment, everything in your store. Even your electricity bills are paid by us! So DO YOUR JOB!

Check the comments, your store is being tagged as a racism’s store. Your reputation is getting ruined. At least me and my friends, we will never shop at your store anymore.

Other than all of those, you should really consider from a business perspective. Are you still gonna hire someone who’s idling at work hours, not qualified, and ruining your brand reputation every day? Consider a more cost-efficient way to run your business. You don’t need that many people to chitchat during work time, showing how unprofessional they are and getting paid for...

I went to the store with my friend on a Monday afternoon. And after picked out few clothes I went to the fitting room to try it on. In the mean while there was a staff member in the entrance. I never came to the regent street shop before, so when I saw the sign of wait here to be located for the fitting room I just did so. I asked the staff member if I can try it on, the staff responded “you can go through” in the first time, but I didn’t really get her clearly because I was a bit tired and the background music from the store was kind of loud. So I just responded her with “pardon”. And on the second time she immediately looked very offended and annoyed and responded me with a very rude tone “ you can go through”. On the meantime I was really confused and disappointed by her attitude. As English is not my first language, and I believe anyone can be a little bit distracted when the surrounding was kind of noisy, she showed 0% patient in very offensive manner. And even after I have finished fitting, and walked out of the fitting room, I passed the clothes to her she gives me a very fierce and annoyed face. I was really disappointed in staff’s attitude overall. So if you are Asian don’t go there. The staff who treated me like this was also Asian but apparently she doesn’t respect her own...