Covent Garden Health Spa — Local services in London

I went here with a friend. The staff member behind the counter was polite but I found the security guard's manner to be quite intrusive and over-familiar, grabbing each patron's wrist when conducting temperature checks, and he asked if we had each received a full course of COVID-19 vaccinations and if we carried proof of this but we were never asked to show that proof.

The clerk in the changing room was also pleasant and professional, though I was a bit confused by the process of leaving ID at the reception area and then leaving my personal belongings in a bin liner.

When I went to shower at the beginning of my visit, I left my free drink voucher and my glasses with a friend at the sinks to look after. He turned away for a few moments and my drink voucher had been taken. I had not yet explored the venue at this point or even visited the bar. The bartender, a tall man who it seems is described in other comments and reviews, was very rude and abrupt and said he had nothing to do with the vouchers. He said that I would need to speak to the receptionist about this, but said that nothing could be done and that I would have to simply pay for my drink. When I later raised the issue with the receptionist (as I was leaving the venue), he immediately gave me another voucher and apologised for what had happened, but the bartender refused to accept the voucher as payment for the drink I had during my visit. His colleague offered me a drink to take with me, but said I could not take any alcoholic drinks with me (which is fair enough if this is a legal/licensing issue) and could only offer me a Lucozade.

Overall, the venue appeared clean. However, it is a lot smaller than it seems on the website. The presence of a female staff member at the bar was somewhat off-putting for an all-male sex-on-premises venue. Lighting was very minimal, which adds to the mood but also can be quite risky when it comes to walking around bare naked on slightly wet floors. Some fellow patrons were polite, but a couple of others continued to approach and touch me and my friend after a number of friendly rebuttals were put to each of them.

I was left disappointed by my visit by the rude bartender who was very unhelpful and the presence of a female staff member. Non-consensual interactions are unfortunately par for the course in venues like this, though I've never felt quite as uncomfortable as I did during this visit. Other staff members were polite and it's unfortunate that they were let down by one incredibly...

It's ok. Bad points: Many comments about guy on the door being rude. He is not personally rude just lacks customer service skills/common sense/emotional intelligence. Too many rules, keeps confiscating my water bottle even though I need it for afterwards. Then on leaving when I asked for it back he said he had thrown it in the bin. Poor etiquette/judgement and very unlikely to return now because of this. He was a bit rude and patronising as well about making people lose their towel 10 mins prior to the naked day at 9pm staff generally lack friendliness and personality, which is going to rub some customers up the wrong way. Also one guy at the bar, when I ordered a drink, didnt stop me when I said I'm going to get my wallet from my locker. I came back with it and he said you pay on exit. Why didn't he say that when I told him I'm going to get it. Again customer service skills lacking! not that many customers there. Sometimes have a lot and a good mix of guys. place is quite small steam room went cold and a couple of people were complaining generally clean but floors can be wet/dirty/slippery

Good points: ambience, decor and lighting some nice mix of guys including younger hot ones to have fun with. I tend to get at least one hot guy every time I go.

My advice: if it's your first time or you're a tourist give it a try once. And then see if you want to return ever again or not.

Update: gave the place the benefit of the doubt and went a second time, the guy was nicer and friendlier this time so I have upgraded by one star, maybe he learnt from...

This isn't the best sauna ever, but it's really not as bad as some of the reviews make out.

The jacuzzi is massive, and beautifully designed (surrounded by mirrors, plants and rocks). The dry sauna and steam room are as you would expect, and there are a decent number of cabins. There is also a lounge area with a bar, sofas and TVs.

The floor is very slippery, and sometimes uncomfortable to walk on, so I would strongly recommend bringing flip-flops.

The man on the door is very businesslike, but I don't find him rude. I have been spoken to rudely by staff in other saunas in the UK. This chap by comparison is absolutely fine, he just tells you straight what the policies are, and is a bit blunt. Nothing wrong with that.

The sauna is usually quiet compared to its big rivals (Pleasuredrome and Sweatbox), but there are always people wandering around. There is a good range of ages usually.

I have been once on a Saturday and there is a totally different vibe: the main lights go down, laser-light effects are projected onto the walls, club music starts booming out, and the place suddenly fills up with lots of customers.

I actually prefer it on other days, when it is more relaxing, and you can just enjoy the facilities and chat to people.

If the big London saunas intimidate you, I would say that this one is a nice,...