Rock and Sole Plaice — Restaurant in London

Disappointing Customer Service Experience, Inconsistent Kitchen Hours

My recent visit to the renowned Rock and Sole Plaice in London left me disappointed, and I feel compelled to share my honest feedback about the experience.

Upon arriving at the restaurant around 9:30 PM, we were informed by one of the staff members that the kitchen would be closing at 10. With only three fish portions left, we were advised to order only those. Trusting their suggestion, we placed an order amounting to £40 and patiently waited. During our wait, we noticed one particular staff member engaging in conversations with their colleagues in another language. It became apparent that they were making comments and gestures directed at us, which left us feeling uncomfortable and unwelcome.

Curiosity got the better of us, and I decided to approach the staff member to inquire about our order's progress. Surprisingly, they claimed to have no knowledge of our order, despite actively taking orders from other customers who arrived after us. To our surprise, we witnessed them continuing to take orders even after the supposed kitchen closing time of 10pm. Furthermore, it was disheartening to observe the staff member treating other customers with more courtesy and respect, while we felt neglected and disregarded. This inconsistency in their behavior towards different customers was disappointing to witness.

On a positive note, I must acknowledge that the chips served at Rock and Sole Plaice were excellent and certainly one of the highlights of the meal. However, I regret to say that the fish (cod) we received was below average in terms of taste and quality. Experiencing such inconsistent service and witnessing the staff's disregard for the stated kitchen hours at a well-known fish and chips spot like Rock and Sole Plaice was truly disappointing.

I sincerely hope that the management of Rock and Sole Plaice takes this feedback seriously and addresses the issues raised. Every customer deserves consistent and respectful treatment, along with a satisfying...

I must say - this was rather bad. I feel bad writing this because I’ve been living on the coast so fish and chips is by definition going to be different. I feel I’m judging this place by an unfair standard. This is not a local chippy. So bare that in mind. It’s a restaurant in the heart of London and it is a instagram sensation . And for that reason I was here. But wow. I did expected better. I was served the tiniest piece of fish I’ve ever been served. It wasn’t cooked to order but when you see how packed this place is - you’ll understand why. So I can let that go. They are busy. However, I think the fish hadn’t stood too long so I can give a fair review. The batter was delicious. But. The cod was extremely wet which soaked the batter. I’m not sure cod should be so wet?? And the fish was so small I didn’t have much batter to go by. So .. I’d say the battered fish has potential to be really good but my overall experience was - it was absolutely average. The Chips were disappointing . They were almost stale tasting. I liked the cut of the chips. Chunky and not uniform. But they were not fresh - which was surprising given how busy they were. If fresh. I’m sure the chips would be nice. But not on my visit. The stand out was…the curry sauce. This was champion. I’d definitely tell the chippies on the coast to take note because their curry sauce’s are not grea. Curry sauce aside. I’m really surprised that this is rated the best chippy in London. I kind of feel bad for all the tourists who come here thinking this is the great British dish they heard so much about. It’s nowhere near the best I’ve tried. I think it can be better but I don’t know if fish and chips can ever be satisfactorily served perfectly on this scale. The place was Belem. They are under a lot of pressure. So I do understand that comparing them to chippies in Devon, Dorset, Kent and Cornwall is a bit unfair. That’s why I’ll say this could be good. But it wasn’t when...

The Rock and Sole Plaice restaurant in London offers a delightful dining experience with its combination of delectable food and attentive service. From the moment you step in, the staff's warm hospitality sets the tone for a memorable meal. The menu showcases a diverse selection of seafood and traditional British dishes, with a notable focus on their signature fish and chips.

The food at Rock and Sole Plaice is a testament to their commitment to quality. The crispy batter coating the fish is expertly executed, providing a satisfying crunch that gives way to tender, flaky fish. Accompaniments like hand-cut chips and mushy peas complement the main dish perfectly. The extensive seafood options cater to various tastes, ensuring there's something for everyone.

Service at Rock and Sole Plaice is impeccable. The waitstaff is well-versed in the menu offerings, readily providing recommendations and accommodating special dietary requirements. Their efficiency in taking orders and serving food contributes to a seamless dining experience. Throughout the meal, the staff strikes a balance between attentiveness and allowing patrons to enjoy their meals without feeling rushed.

One aspect that stands out is the restaurant's commitment to maintaining a clean and welcoming environment. The ambiance is reminiscent of a classic British eatery, with rustic decor and cozy seating arrangements. This ambiance, coupled with the restaurant's central location in London, makes it an attractive choice for both locals and tourists.

In conclusion, the Rock and Sole Plaice restaurant excels in delivering a combination of delectable food and attentive service. The flavorsome seafood dishes, particularly the fish and chips, showcase their culinary expertise. The staff's hospitality and efficient service contribute to a pleasant dining experience, making this establishment a recommended choice for anyone seeking a taste of traditional British cuisine in the...