Jo Malone London- John Lewis Oxford Street — Local services in London

Cassie and Julia were incredible with their care and exceptional client service, I managed to find the most wonderful gift because of them and the gift will be even more heartfelt to give because of the experience that I have been given at Jo Malone John Lewis because of Cassie and Julia. Cassie also went above and beyond to support me and her incredible warmth, knowledge and integrity in guiding me to find the perfect gift will always remain with me as so will her kindness, professionalism. Such impeccable service from Cassie and her team, I will always be coming here because of Cassie and Julia. They must be recognised and celebrated for their hard work and dedication. If I could give more than 5 stars I would and I really look forward to my next purchase from them and will highly recommend them to everyone to experience such exemplary client service. Cassie and Julia are an asset to the company and truly...

I cannot praise the team at Jo Malone in John Lewis highly enough! They went above and beyond to help me create the most stunning bridal favours. From the very start, they were thoughtful, caring, and attentive, ensuring every detail was perfect.

They guided me through the entire process, from sourcing the perfect scent, charms to personalising the gift boxes. Their attention to detail and patience in presenting multiple options and foil options was truly remarkable. They made me feel supported and cared for every step of the way, transforming my vision into a reality.

The service was nothing short of exceptional, and the finished favours were absolutely beautiful. Thank you for making the special day even more memorable! I highly recommend Jo Malone John Lewis to anyone looking for something truly bespoke and meaningful.

A special shoutout to Supervisor Casey, Manager Joel, sales assistant Grace for...

We had the pleasure of being assisted by Ziyi during our recent visit at Jo Malone John Lewis, and we couldn't be more impressed. She was incredibly knowledgeable about the fragrances and took the time to understand my friend's preferences, helping my friend find the perfect scent for his family. She made the experience even more enjoyable by offering us some drinks which we gladly enjoyed and we never felt being rushed or pressured. She made sure to grant all of our requests to the best of her ability. I would definitely go back to this branch! Thank you Ziyi! You've...