Bonds Mayfair — Restaurant in London

I find it difficult to provide a rating for this service, as the images below illustrate the ignorance and condescension displayed by the head of staff. My mother submitted an honest review regarding our experience, which the head of staff seized as an opportunity to belittle us and assert dominance over the customer. In my role within the hospitality industry, I prioritize making customers feel safe and comfortable, regardless of their feedback; I do not dehumanize them when they offer constructive criticism. Unfortunately, this cannot be said for a high-end pub in Mayfair. The behavior exhibited by the head of staff was appalling, and such an attitude is unfit for someone in a leadership position. I could sense this negativity even through a screen. As a representative of a well-known establishment like Stonegate, the manager's demeanor was particularly disappointing. I witnessed firsthand the staff's nonchalance. The bartender exaggerated the quality of a meal that was served partially uncooked (as shown in the picture below). She claimed that a bone was included in the pie to enhance tenderness, but when we received it, there was no bone present. As someone who has worked there for a while should have been up to date with how the food looks and is presented. While there may have been some indication of a bone, the dish would have been more visually appealing had it been served with one thats why we ordered it in the first place (as depicted in the picture below). Additionally, the waiter who brought our food seemed completely unaware of whether the dish was supposed to include a bone. Meaning we were misinformed twice. This is evident from the security footage, where we can be seen discussing the plates with him, gesturing towards where the bone should have been. However, this review is not solely about the missing bone; it highlights the staff's lack of knowledge regarding basic menu items. Moreover, the rude and patronizing language used by management in response to innocent feedback is unacceptable. Ultimately, I can only convey my experience; I cannot comprehend it for you. I envy those who have not had to engage with the head of management! I typically refrain from writing reviews, as I rarely have negative experiences and prefer to avoid confrontation, so we generally do not make a fuss. Although we were quite hungry and had already waited 25 minutes for our meal, we understood that changing it would take an additional 30 minutes, which we could not afford. As a result, we chose to accept the meal as it was. Given the price of £17.50, we expected a higher standard. The reason I addressed this matter was due to the inappropriate response my mother received when she provided her feedback, which I found to be quite unfair. I believe that feedback is vital, as it allows individuals to share their experiences candidly without facing humiliation. I encourage anyone who reads this to consider this perspective. I am not here to argue or be unkind; I am simply expressing my honest feelings about the situation and its impact on both my...

The most ridiculous pub experience I've had in my 2 years in London.

This place would be better off managed by a monkey. How can I even start describing my experience? I came here couple of months ago with friends for a football match. After my second pint, I went to the bar to order some chips and onion rings. Then they tell me they are not available anymore (what?) even though I can see people getting them with their burgers. Basically, on days of high demand NOTHING UNDER £7 FROM THE MENU IS AVAILABLE. Is this even legal? Nevermind, I decide to order a chicken sandwich.

45 minutes after, the game is almost over and nobody knows anything about the sandwich. I am not even hungry anymore, so I decide to go to the bar again and get a refund. FUNNY BECAUSE I DIDN'T EVEN WANT THE CHICKEN SANDWICH IN THE FIRST PLACE. I JUST WANTED SOME CHIPS. (The ones that are suposed to be NOT AVAILABLE even though I can see a CONSTANT FLOW of them to other TABLES during those 45 min)

And now the funniest part: As I ask for a refund to one of the guys in the bar, he starts making fun of my accent in a very rude way. Apparently, my way of pronunciating "refund" was funny to him so he though it was in order to spend about 1 minute teaching a customer who is obviously pissed and hungry how to say the word properly. So professional. For everyone going to this place anytime soon: I'm taking about the guy with a ginger beard. That guy. I can see a brilliant future for him in hospitality haha. During this process of course, my stomach rumbles.

And then, after getting my refund, and when I'm about to leave, they bring to my table not only one BUT TWO SANDWICHES. Brilliant. Also, they sent the waitresses to apologise (they had to take all the blame when it was not their fault?) That's actually the only reason why I'm giving 1 star at all and not 0, because the waitresses were really nice.

If you're the owner of this place and are reading this: .......................Seriously?

If you're a customer: Don't go there. There are plenty of other pubs around the area managed by professional and...

Completely unpleasant experience!

Me and a friend booked a table for 7:15 pm. When we walked in the restaurant, it was the bouncer who had to point where our table was as there were no staff around. When we went to the table, it had no food and/or drinks menu and no indication on how to order, and we could see no staff. We approached the bar and explained we were sat at one of the tables by the window and it had no menu, to which the member staff replied “yes ok we have many tables by the window”, and pointed a shelf by the bar where the menus were. So I had to take a menu myself. On the menu, on the top right, there was a QR code to order through an app. When we tried this, we realised there was NO number on the table; so we approached the bar to order. The same member of staff asked me for the table number, and when I said I didn’t know it because the table didn’t have it, she said “I can’t take the order if I don’t know the table. Again, I had to say there was NO number on it. She brought out the map of the layout of the restaurant (the one staff use internally) for me to indicate which table we were sat at, only then I could see the number 18. This lady’s service was lamentable. The food was very simple, nothing worth the rudeness received. Only the waitress who delivered the food was nice and friendly. In summary: rude staff, bad organisation and simplistic food.

I won’t return to this venue. Maybe it’s good for drinks, but definitely...