L'OCCITANE EN PROVENCE — Local services in London

It is understandable that the unreliable public transport causing the store unable to be opened as the hours advertised;

However, it is really nonsense that there has even none updates provided through website officially or Google, just a plain notice that “because this and that and unable to support the store’s operation” irresponsibly;

I was rushed here from far south after my work ends at 6pm, while it says still haven’t close yet, and under the cause of rail strike, I had consume and wasted 2.5 hrs. by getting nothing here;

What my suggest is, you better cease your operation and shut this branch if you are unable provide services...

I visited the L'Occitane store in St Pancras last night to buy a gift but left feeling disappointed. Although the sales assistant provided a few suggestions, they were rather limited. When I asked for more guidance, she responded, “You should know your friend and what she likes. I know what my friend would like.” It was surprising, as her role is to guide and support customers in making decisions irrespective of anything. Instead, I felt scrutinised. While I did buy a gift, the experience was far from welcoming, and I don’t plan to return. This isn’t the level of customer service I expect...

What a store fantastic service the assistant manageress was so so helpful explaining to me the products and their value to the skin what to apply how often to apply it I have been in other shops for skin care but no one took the time to explain or care about me it simply a sale get my money cheerio not here at St Pancras I got treated like royalty nothing was a problem I will be back for sure the other stores have lost out st Pancras you have a new and happy customer thank you...