Taipei Representative Office in the United Kingdom — Local services in London

Not the best experience with staff particularly ANNE who was extremely rude, lacked understanding or compassion and kept speaking over me. I had been wrongly advised that the visa would be dispatched within a week. When I rang after a week Anne didn’t acknowledge this mistake and insisted it would come before the date advised online which was 3 weeks away. Why had I been misadvised then? I would have preferred honestly over being fobbed off with lies.

She kept saying things like if I’m talking to you on the phone it’s taking time away from her work and that they are working extra hard to sort it. They suggest online to email them but they don’t tend to respond anyway. So you’re left with no choice but to ring. She wasn’t particularly welcoming or receptive and it was hard to talk to her.

She didn’t care about my personal circumstances ie needing the visa in time to get the entry permit in order to keep the existing flight (which I had to change) yet she expected me to care about her time management and organisation. It’s not my problem that they don’t have dedicated people to answer the phone. It doesn’t sound like they are the most organised or efficient of places.

I have just got the visa but it turned out it had been issued over a week ago so the delay doesn’t make sense. I don’t know if that was deliberate on her part as many other people had got their visa prior to me. I had to chase them when I didn’t receive it on the date she had advised.

Her attitude put you off speaking to them and was unnecessary causing undue stress. It would have been better to speak to someone who was more understanding and had better customer service skills. It’s a shame because up until that point I had spoken to staff who had seemed friendly and...

Kindest Consulate Service, Taiwanese are renound for their kind hearts and amazing willingness to help. I found Anne and her team at the consulate to be always eager to help me in my queries and I know their office is extremely busy this time of year with everyone wanting to get to Taiwan for September, so I was surprised to find their service to be impeccable despite this busy summer. Anne made a special effort to make sure my friend and I would be able to get to Taiwan in time for our university semester. I'm so excited to be off to Taipei and the website and pdfs online were perfect in advising me how to get my visa to Taiwan. The only thing I would advise other travellers - please remember the Taipei consulte is busy and being kind to the people who are trying to help you makes life easier for...

A very polite, speedy and courteous service. This is an exemplar service for any consulate in terms of the quality of customer service, and the way with which documents are dealt with.

Impressive points: 1. no need to book an appointment for both submitting and collecting documents documents can be submitted very quickly if consulate requires some extra documents, they can contact you and you can provide them by e-mail or by post. visa collection timescale was less than 5 working days for...