Harvey Nichols — Local services in Manchester

I found a pair of beautiful Moschino sandals online for half price that i wanted to wear for my birthday. I went down to the Knightsbridge branch to purchase them to find out that they did not have them in that branch. The sales assistant informed me that they had them in the Manchester branch, I explained I would beed them the next day as it was my birthday and i wanted to wear then. I was told that i could have an express delivery so that would not be a problem. I ordered them from the Manchester branch and they arrived on the morning of my birthday. I excitedly opened the box to see my beautiful sandals and tried them on to my shock, two different sizes were in the box. I called the Manchester branch and explained what had happened, i received excellent customer service and they were prepared to send me the correct size and even offered me a extra 30% discount fir the inconvenience (excellent recovery on HN part). Unfortunately i never git to wear them on my birthday but the correct shoe arrived this morning with a beautiful note inside apologising. Thank you HN for resolving the matter so...

OMG!!!! Went one day to this store i almost got a heart attack seeing prices which shocked me instantly.

What I sawl went beyond my belief, the prices here are out of this 🌎 People who might come in on a wheelchair even paralized would stand on their feet at the light of speed, those suffering from low blood pressure would get a remedy for this instantly without drinking coffee.

I'm fully aware that this store is designed to those who ' suffer' from an abundance of money ' but get real.

Is it really worth paying for a t-shirt Dolce Gabbana nearly £2000K!!!!,disco pants nearly £800 pounds, top of marked suit over 2000 K??

To be honest with you some of these clothes I wouldn't put dogs in but each to their own.

Some clothes I saw are not worth ripping off customers in a very globalist way.

I would give zero stars 🌟 but the frame only allowed me put one as a minimum.

Do you catch my drift Mr or Miss CEO?

I understand you're exclusive, but ask yourself the question is it...

I’m giving Susie on Fenty 5 stars. She is amazing! Everyone should go and see her immediately. She really helped me out yesterday and went through a new skincare and make up routine. Susie went above and beyond and I’ll definitely be going back to see her again!

However, to the incredibly condescending manager who literally lectured me about trying to return an opened foundation I’d been missold on the Fenty counter in Liverpool - you can kick rocks. As a customer of HN I shouldn’t have to go back to the store I bought it from - you’re all one company. I’d bought it 24 hours before and immediately come to return it because not only was it not the finish I asked for it was also 2 shades away from my actual skin tone. The fact that your ‘only in exceptional circumstances’ was more important than an additional £200 in sales was ridiculous and the way you spoke to me was awful. I hope your days are filled with complaining customers until you learn some customer...