Dennis Company Ace — Local services in Aberdeen

Rarely do I leave an entirely negative review, but this is that rare occasion. BACKGROUND: My wife and I have been remolding our house and after working room by room for a year we reached the upstairs bathroom. On March 1 I attempted to pick-up/find a Rust-Oleum product. After not finding it at several stores (three Home Depots, two Lowes, two Ace Hardware, and one McLendon Hardware) in my local area (Puyallup, WA) I began to search outside my local area. On March 12 I called Rust-Oleum directly, which is when I learned that due to a Tic-Tok video the product from Rust-Oleum is nearly sold out nationwide (United States). Their advice was to seek out stores that carry Rust-Oleum products that are further away from population centers, which I did. I searched nearly all Home Depot, Lowes, and McLendon in Washington, Oregon, and Idaho via their internal search engines or calling a store and could not find a single store that had any number of the product. I started calling Ace Hardware locations, beginning with those over 75 miles away. One of my first calls was to the Dennis Company Ace in Aberdeen, WA. I spoke with an associate there; I gave the product name and described the product box. Box description was crucial, it helped me ensure that we were both talking about the same product. I described the box as a kit, that the box was white and green, and made by Rust-Oleum. I was assured numerous times by the associate that they had the product, that she saw it, and confirmed it by UPC. She stated she would hold it for me. March 13, I drove the 75 miles to pick up the product that I was assured was the Rust-Oleum product and was being held for me. This is a considerable trip for me not only in distance but time as well (roughly a 90-minute drive one way). PROBLEM: I arrived at the Dennis Company Ace in Aberdeen approximately at 8:30 am, where I was presented with what I thought would be the Rust-Oleum product, but instead I was given the Homax product. Not only was this the entirely wrong product, but its box was blue and yellow. I was apologized to, but it meant little since the only reason I drove to Aberdeen was to pick-up the product I was assured and promised was there. The associate who had assured me the day prior the product was there, told me that the UPC in their system was switched or crossed with the Rust-Oleum product, which is why she told me they had the Rust-Oleum product. This meant I was lied to twice. First Lie: That they had the product at all (they did not). Second Lie: That the associate saw the product (again the boxes do not look alike and could not be mistaken for the other), it is now clear that the associate only looked at the UPC. This was infuriating, to say the least, the Dennis Company Ace cost me time and resources to drive there only to not find the product I was promised was there. A small amount of credit goes toward the fact they called other Dennis Company Aces in the area to see if they had the product (they did not) and the Home Depot in Aberdeen (despite me telling them I had already called them yesterday). Beyond checking elsewhere and mild apologies for my “inconvenience,” driving to Aberdeen for a product that they did not have, they did offer to order the product for me and that I could return when they had it in. This was not acceptable since I did not feel like another 3–4-hour road trip for a single product. I am glad I will not have to ever give this small chain of Ace Hardware any money. Not only that, but this experience has ensured that I will never patron another Ace Hardware again. Ace Hardware's slogan of “The helpful place,” in this instance was violated. This Dennis Company Ace store thoroughly failed the corporate slogan, embarrassed themselves, and lost a patron permanently for all Ace Hardware stores. While I know my individual choice may not affect their bottom line much, it is what I can do. I recommend never calling Dennis Company Ace to confirm a product nor hold it for you, you will be grossly...

This is the only Ace hardware in Aberdeen that I know of and has all the hardware supplies I need that Walmart and tractor supply don't carry. My husband and I buy it and sell houses and are always in need of something.I loved shopping here almost every day until one horrifying experience with an employee named Bailey veered me to shop online and at home Depot. It's very sad this employee does not know what she's doing or how to perform her job and what little knowledge she does have about customer service goes right out the door sometime to use it. She's disrespectful unprofessional and downright rude. I don't shop here anymore because of her although I do love the store and selection I just warn anybody who goes there stay clear of BAILEY or she will ruin your experience at this wonderful hometown...

May 2023. First time I visited this store. Let me first say, ITS AWESOME! I was quite surprised as this is not the usual Ace hardware I'm used to. They had some of everything ... they had some clothing, they had shoes and boots, canning items, yard stuff and the regular hardware and stuff like that. I mean it was great. And normally I think Ace hardware prices are a little high but this Dennis Ace was not that outrageous prices were reasonable I saw this flamingo that I would love to own but didn't have the money for it the moment but boy I sure do recommend this Dennis Ace hardware. It's just over the bridge from downtown Aberdeen and I'm sure that they probably have what you need in stock. Give them a visit and I'm sure you'll find what you need... Way more than just your average...