Metro by T-Mobile — Local services in Aberdeen

Purchased an iPhone on a new line from transferring from another company and the salesman that assisted me with a woman named Sonia refused to return my phone the next day with only 2 minutes of talk time because they said they do not do returns on iPhone devices. I went to this store despite everything bad everyone told me about this store and told me to go to Olympia west instead but due to convenience I decided to go here and of course, I'm disappointed in my experience. I went to the store on cooper point road in Olympia and the gentleman there told me everything I was told was untrue about this purchase and it was a refusal of returning the phone. The gentleman in Olympia was very professional and helpful and he even helped with my phone issue and I'm still unhappy with the iPhone and want an android instead. DO NOT GO HERE!!! UNLESS YOU WANT TO BE RIPPED OFF AND CHEATED!!! THEY DONT EVEN HONOR THE RETURN POLICY THAT IS ON THEIR WALL! I will be doing all my future business in Olympia and sending all my...

Never waited less than an hour at any time being there to have my phone fixed that never happened. Always get feelings they hate people or there job and one time was actually put on hold to more waiting while the manager chose to help another customer that had walked in. I was lied to which resulted in 3 months of phone service I had to pay for that would get me the phone my dad wanted instead of one I got for him for Xmas which in 3 months the promotional sale at that time wouldn't cost me anything except the cost of having it turned on. So my dad had a phone he never used for 3 months after Xmas and never got anyway because the manager blatantly lied right to my face denying the offer. I was out a lot of money for the original phone which they wouldn't buy back, a phone I never used that was recently stolen and 3 months of service at 60 bucks per phone per 3 months and my dad had never got another before he...

I will open my service with Metro PCS, but have a few issues with honesty in business. The service rep, Leandro, insisted that I would need to purchase their phones. I said mine is new and would appreciate the ability to use it. Nope, it cannot be done. Well, I went outside to contact another Metro business and he said if their Sim card fits, then it would work. I said he didn't even try! I went back into the store and he was unavailable, so I spoke to Sonya. She said that it probably would work and she tried it. YES, their card worked just fine in my phone. So, I will do business with SONYA. She is a true customer service representative! However, I give a big thumbs down to a guy that just wants to sell you a phone, even after I gave him...