Big 5 Sporting Goods — Local services in Aberdeen

As soon as you walk in the door you are greeted and asked if you need help finding anything. You immediately are profiled by what you are wearing to determine if you are there to shoplift or buy something. They don't bother to see you drove up in a 30k dollar car. So as you are stalked to the sporting goods counter you get slapped in the face with inflated prices for ammo. The prices went up at the start of the pandemic. I understand that. However there is no longer a ammo shortage and Big 5 is still price gouging ammo and taking advantage of customers. Hence the fact that their ammo shelves are still full. News flash, they are full because you can buy the same ammo for half the price from bi-mart without feeling like you need a no contact order to get the associates to stop following you like ninjas jacked up on methamphetamine. Horrible experience. If we are really honest. Who are you judging by appearance anyway. You work at big 5 not Nordstrom's or Gucci. Avoid big5 at all cost. Order from your...

I just had an amazing experience at big 5. Earlier this week I ran in to buy a new pair of shoes for work. I have had a good experience with this brand in the past. However this time I did not because I did not by them in wide fit they did not fit correctly. I even wore them one whole day at work. When I bought them I threw away the box with the receipt. I brought the shoes in a couple of days later and asked if I could possibly return them and choose another pair and just pay the difference. To tell you the truth I have worked in customer service before and I know that without a recipe there's not much a manager can do. But I spoke with the manager on duty named Cheree and explained my distressing situation to her. She took the time to ask me how I paid , and because I paid with a card she was able to return them so that I could buy a shoe right for my foot. Thank you...

We were looking for rubber/rain boots. They only had a couple pair and none in my size. We ended up buying work boots instead as they indicated shipments were not consistent. I love my boots! Fair price too. The young man working the shoe department could use some training on how to interact with customers. He was very nice when asked a question but wasn't very helpful. He pointed to where certain types of shoes could be found but never offered to get any for us. When had to call him over every time we needed something. He wasn't busy, just standing there but not anywhere near us. We were the only one in the shoe department. I don't like sales people to hover but at least be nearby. I have a feeling he may have been new or his first job. He was nice and I'm sure will get better as he gets used to the job. Sales aren't for everyone but in time, it could...