Party America — Local services in Acworth

After returning to the store to buy more balloons, because my original ones deflated within a within a 24 hour period, I was not impressed about the snippiness of the cashier, no name tag, but she was wearing a black shirt. She did tell me that if I had my receipt and the balloons she would reinflate them. Seeing as there was a knot tied at the bottom of each of them, I knew this was not going to be possible. I originally wasn't going to return them, but I was curious as to what's she planning to do, so I decided to bring them back in. Lo and behold, she immediately gave me a refund. I have had issues in the past of their helium balloons, deflating, within 24 hours. But I do have to say, normally the customer service in there is impeccable and the...

I recently had a very large need for many different balloons to be filled for a themed party for my husband's 42nd birthday and I didn't realize how many I had until I got to the store and I kept pulling them out. I was panicked because I had waited until the last minute and Tula and Dana, the store manager, said no sweat, we'll have it ready in 20 minutes. They not only got it done but gave me good tips for how to help everything fit into the car (this was a HUGE order) and I am just blown away at what an amazing job they did. They explained everything so clearly, were so patient and professional. I love this store, they do great work and they helped make my husband's birthday party even more amazing!...

I go to Party America in Acworth for all of my party and balloon needs. I most often receive above average customer service, until this evening. Today I went in to order the same set up of balloons as I usually do, and was faced with an associate who was blatantly rude and sarcastic. The shift manager attempted to rectify the situation but the sales associate continued to make sly remarks, and smirk at me while behind the counter. Tomorrow I will reach out to the store manager. I am so sad to part ways with this store, and have always had a passion for supporting local / small businesses. Despite my past positive experiences, I will no longer shop here, Especially If I’d be faced with that sales...