Sequoia Financial Services — Local services in Agoura Hills

Ok, where do I even begin? With collections, no matter what the story behind the debt is, it's a difficult thing to manage and a heavy burden to carry - be it valid, invalid, whatever the case may be we sometimes end up exchanging with collections companies. It's a reality. I had a medical debt that to my knowledge was covered by my insurance, but due to some faulty record-keeping on their end, the balance remained, and due to (if you can believe it or not) even bigger problems with business and finance, this bill was the least of my worries. Fast forward years later, I'm trying to rebuild credit and qualify for a mortgage, and Mike Chavez and Bob Miller (GM) PERSONALLY responded to every call, every fax, every request re: updated information being reported to the bureaus, everything. Even after Mike assured me my account would be deleted (post-BK), I get a call AFTER HOURS by Bob Miller, who tells me that he follows up personally to every matter. He called in response to a letter I faxed and mentioned that especially with medical debt, he aims to build a culture for his staff of mercy and understanding. He jokingly mentioned that no one likes debt collectors, and by nature maybe we never will, but what I can say about SFS is they've HELPED me, not hurt me. They've been sensible, thorough, understanding, patient, and they are a force of good in the debt collection world. I wish everyone the best on their journey, yours may not be the same as mine and I understand that, but I had to leave an honest review of my great experience with SFS, Bob Miller, and...

I received a voicemail from Ryan J. yesterday about an outstanding debt. I was not aware of owing anyone. I always pay my bills on time and have a very high credit score. I called him back and he said I owed a power bill from December of last year and the power company had turned it over to collections. He wanted payment right then and said that if I didn't pay that it would affect my credit score. I told him that I would contact the power company and that I don't give out my credit card number to just anyone. I told him that although his company seemed legitimate that there are a lot of scams out there. He obviously was offended by my statement. He became very irate and began yelling. I didn't put up with that and demanded that he respect my position. That's when he hung up on me. As it turned out. When I called the power company I found out that I did owe $71.54 from December on a property that I sold last year. I had moved and haven't received any correspondence what so ever. The power company could not provide me with at bill because they had already written it off and said I would have to request it from Sequoia. I called back and talked to a manager. I complained to her about Ryan and I paid the bill. They said that they would send me a copy of the bill within two weeks. The property had been vacant for several months. It is hard to believe that the bill would be that high compared to the previous month that was $5.33. I will take further action if this...

Ian and David the manager are really rude, it’s been well over 30 days since I requested my general release to get my license in good standing and I was always met with e rude greeting by Ian before he placed me on hold and hangs up the call. When I asked David to “wait wait one second before transferring me” he proceeded to berate me for requesting that & YELLED AT ME the whole call telling me “I WAS NOT TRANSFERRING YOU, YOU JUST CALLED THINKING THINGS WIULD GO YOUR WAY AND ITS NOT YOU DONT TELL ME TO WAIT!!” He then said “I AM GOING TO HANG UP SINCE YOU WANT TI KEEP TALKING” after he gcut me off everytime I spoke in a calm manner And said it once again when I asked why he was being so rude to me but never once did I raise my voice even after being yelled at for simply asking not to be sent over to Ian who hangs up everytime I get connected and he is also very very rude. I will be not only reporting this collection agency to every site provided to me, I will be filing a civil lawsuit for not only the $4k I paid, but also extra for distress, pain and suffering, as this is bothering my anxiety with getting my license, Ian and David will be named in this lawsuit and hopefully I out an end to this tumultuous service and nobody else has to go through this simply for wanting what’s rightfully theirs & being patient at that. This is not fair that I only have 2 rude people to go through who refuse to help and I will do everything in my power to make this...