New Mexico Look — Local services in Albuquerque

Worst customer service ever. Bought two sweatshirts in September and husband also bought two. Spent $200. No dressing room to try on so when I got home to Ohio one was way too big. Back in ABQ this week, have sweatshirt with tag and copy of receipt on my phone. Wanted to get a smaller size. I did not want a refund just a smaller size. Clerk refused and said only a manager could exchange it. I explained I lived in Ohio. I asked for manager phone number and he said I would have to come back next day. Just called there for a manager, managers day off and the same rude clerk refused to give me his phone number. Said try tomorrow but we are flying home. I won’t shop...

I was in the store today with a return from last Friday. The owner was in the store and overheard me telling the cashier I was charged twice for the same item. I didn’t notice I was charged twice until I decided to return the item and looked closely at the receipt. The owner gave me a full credit for the two hats even though I couldn’t prove I was charged twice and had just overheard the conversation I was having. The hat was a a snap back and didn’t fit my friend. Thank you again, just know I appreciate the EXCELLENT customer service and you giving me the credit. I will definitely be returning to buy my logo fanatic friend some...

Yesterday I went in, bought one hundred dollars worth of over priced masks for myself and my family. My mask came with care instructions and said to wash before first use. After the wash and laying flat to dry, the lettering was already peeling! I took the mask (never worn) and my receipt and asked for an exchange (not even a refund) and they flat out said no. They made no attempt to make things right, so I will not be back and I suggest you avoid this overpriced,...