francesca's — Local services in Allen

I wish I could give this place a 0, they treated my mother so rudely because she didn’t understand one of their deals (which was their fault in the first place) . I was getting these necklaces along with some dresses I was planning to buy, the sign said buy one get one with a $5 symbol on it. Obviously this leads one to think that each piece of jewelry was on sale for 5 bucks and you get the another one for free, and that’s what me and my mother thought. At the register my mom noticed the high price and asked the cashier, the lady explained (practically yelled at us to the entire store) how you have to pay full price ($20+ for a cheap fake necklace) to get the other one for 5 dollars. My mom who is an immigrant (english is not her first language) was confused because the sign was not clear about that, and honestly I was confused too until the lady explained because the sign did not elaborate at all. Quite rudely the lady checking out stuff out explains it again to her, acting very angry and annoyed that my mother didn’t understand. I understand you guys are working long hours and dealing with a lot of stuff, but being rude to someone for no reason is uncalled for, especially when it’s on y’all for putting up on unclear sign. I had to explain the deal to my mom and we still payed for our stuff and left, but the way the lady basically yelled at us was just so weird. I wish I got her name, but train your employees better. Everyone’s going through something, my advice is to just find a different job if it’s so difficult...

I was looking around maybe about 10-15 minutes before store closed. The woman kept saying that they are closing soon and kept telling us to hurry up. I understand that they are closing soon but it was a bit rude. But the main reason we came was to exchange a dress I bought in the wrong size. They couldn't help us since their systems were down. While trying to talk to the worker, she told us she can't help us and said she has a line to tend to. I felt as that was a bit rude as well but understandable. Maybe if she said it differently it wouldn't be as offensive. Though she probably didn't mean to be rude. The boutique was very good. The displays were neat and looked nice. The clothes are made pretty well and were cute in my opinion. Some clothes are a bit more pricey than what I normally buy but sales save the day! They have frequent sales online and in store. Cool store but not my best experience. Great for when your looking for dresses to attend to weddings or just to wear on a regular basis!! Also doesn't take too long to ship when ordering online. Definitely shopping...

I had the most wonderful experience at this Francesca’s! I came in mid-day with my 2 year old who was just DONE with shopping lol. Vanessa was super quick to help me pick out the perfect dress for the occasion I had coming up! I ended up leaving with the first dress she picked out for me! I have to admit it was so relieving to be in and out and leave with everything I needed! If you are a mother, I’m sure you can understand how difficult it is to shop around sometimes! Vanessa even helped me pick out the best accessories to match my dress while keeping the best deals in mind! I literally felt like I was shopping with a friend. Such a sweet girl! Will definitely drive the extra 30 min to continue coming to this location! :)) Thanks...