The North Face Allen Premium Outlets — Local services in Allen

Not the greatest experience, bought a hoodie from the store and later in the day I realized that the security tag was on the garment. I called to see if there was a way to get it removed since I leave about an hour away, the gentleman on the phone said you can try but you going to damage the garment, he then said you can go to any other outlet to get it removed, basically they are my closes option! He said don’t go to north park mall because they are a full retail store and may give you grief for the tag. I went back to the store that I purchased the hoodie from and they took the tag off. The gentleman on the cashier machine said you could have taken it to any store and they could have just take it off for you this is a pretty coming tag. I know for sure no store is going to do that specially if you didn’t buy it from them. Honestly felt like just giving them what I bought back. There is no empathy what so ever. I own a small business and when we make a mistake we go above and beyond to accommodate our customer specially if they have to drive an hour to get there. I’ve spend almost the same on gas as I did...

I like this place. It has everything you could ask for. All the famous brands are here. You’ll find almost everything you’re looking for, and being a outlet place they have amazing deals going on. As you can easily guess, yes it’s always crowded here. Might take little bit to find parking but not that hard. Some shops like Nike, Vans and Finish Line had lines outside. For me even it’s little bit far from my home I wouldn’t mind driving here in future as you can’t find a place like this where you can get everything you like from outfits to shoes to awesome deals. If you’re reading this and you’re planing to do shopping it would strongly recommend to give this place a chnage and I assure you that you...

I experience one of the worst customer service at a retail clothing store yesterday at this store. I needed a raincoat in a size small but the only one available was on display. The manager told me he could not sell me the one on display due to the time of year. What does that mean?? There were plenty of mediums that he could have exchanged the display with. Any other store would have exchanged it. I think he didn't want to do it because it was so busy in the store but that is terrible customer service. I told my wife to put the 3 other jackets back that we were also going to purchase and we left. They just lost sales and a...