Paris Baguette — Restaurant in Allen

I don't know what to think of this place after what I just saw. It was my first visit to PB and it was a lovely night with some girlfriends to meet for our book club. I got a lemon cream filled croissant and a Dubai chocolate mochi donut..both tasted great and I'd say their quality is much better in flavor than 85* bakery and sweet hut. A lot of times those places have things that look so beautiful but then the flavor is lacking. PB was much better for what I tried, although all items seemed pricier by $1-$3 comparatively. Also, the croissant was soft and chewy vs. flaky. (If you want a great croissant, go to La Casita in richardson- buttery, flaky perfection).

2 minutes before closing, we were the only ones left in the restaurant and I went to grab a few more things to bring home for my kids. When I looked at the cases, I realized they were completely full. We're talking probably around 300 or more pastries - no exaggerating. Nearly each tray in all the cases were still half full or full. I asked the employee what they were going to do with it all (I'm so used to being at other bakeries where there's really only a handful of things by closing, so this was shocking). He said they just throw them away. What?! He rang up my items and I asked if they use the app Too Good to Go and he told me he didn't know what that was, so I explained it. I asked if they donated to homeless organizations or food pantries. He said he wasnt sure, it depended what the owner wanted that day. I paid for my items and we stood outside and finished talking for a while after they closed. We watched 2 of the 3 employees load up some boxes with pastries, so we assumed maybe they did donate things for the next day. Nope. We think it was the employees taking what they would eat. Then they proceed to dump and fill THREE full 50 gal trash bags to the brim with all the pastries. 🤯 I wanted to take a picture to put with the review, but didn't want the employees to think I was taking pictures of them doing something wrong. It was more that we were all just so IN SHOCK of such a crazy amount of waste! I can understand if some things needed to stay cool bc of cream filling or fresh fruit... but mochi donuts and danishes and croissants and rolls? We stood there with our mouths hanging open and in total shock. One of the women and her family feeds the homeless with food from their own generosity on Saturday mornings, as well as serving free food to families at sports games in the community and we were just thinking of all the people who would have totally appreciated even day old baked goods. We were so curious as to why PB doesn't even do some sort of discount like other bakeries where you can come in like 30 minutes before closing and get items half off. Our favorite bagel place sells bagels for $1 one hour before closing- genius! But the biggest thing of all is why was so much prepped in the first place? I am not exaggerating that there had to be 300-400 pastries that got dumped. Is there any way to connect with a non-profit to help reduce food waste and serve...

Friendly Review of Paris Baguette

If you’re a fan of pastries and desserts, Paris Baguette is worth a visit, but timing is everything! As soon as you walk in, you’re greeted by a self-serve setup that makes the experience fun and interactive. Grab a set of tongs from the wall, lay down some paper on your tray, and pick your favorites—croissants, mochis, and more. It’s hard not to get excited by all the delicious options, though about a third of the case was already sold out when we arrived. Note to self: next time, go earlier for the best selection!

Behind the counter, a couple of ladies were busy crafting what looked like beautiful cakes, adding to the lively and inviting atmosphere. The place was bustling during our visit, which affected the service a bit—it was okay, but we did have to ask for a table to be cleaned before sitting down.

As for the seating, it’s functional but not the most comfortable—think hard surfaces rather than cozy chairs. There’s a wood bench with USB and electrical outlets if you need to charge your devices, but it was pretty noisy inside, making it tricky to focus on your phone. The outdoor patio with umbrellas offers an option for fresh air, but be prepared for some traffic noise from Central Expressway and Stacy Road.

Prices are on the higher side, but the quality and variety make it tempting enough to come back for another try. Overall, Paris Baguette offers a unique and tasty experience, especially if you’re looking for a quick treat or some beautifully made pastries. Just plan ahead to beat the crowds and snag the...

Disappointing Service and Lack of Basic Customer Courtesy

I had a terrible experience at this place due to their unprofessional and rude service.

First, they failed to inform me ahead of time that they had run out of large catering boxes for my order. Instead of calling me in advance, they simply decided to change my order to smaller portions without my approval. How does a bakery handling catering orders not have proper packaging, especially when the order was placed days in advance? When I pointed out that the fruit portion was insufficient for a large group and requested they at least double the small-size order, the staff stood there blankly, clearly unsure of what to do. No initiative, no problem-solving—just confusion. I was in a hurry and had no choice but to leave. A little common sense and communication would go a long way.

Second, I stopped by around noon to order a Harvest Chicken Sandwich, which is on their menu, only to be told by a blonde supervisor that they weren’t making any more sandwiches because they were short-staffed and what they have available is on the shelves. There were barely any sandwiches available, yet they refused to make more. Instead of offering an alternative or any sort of customer-friendly response, she rudely said, “It is what it is.”

This place desperately needs to train its staff in basic customer service, communication, and courtesy. I won’t...