Marshalls — Local services in Alton

The young staff working there do not greet the customers, smile, or explain anything they are doing at the register. I had one girl, forgot her name will comment that later, ask for my ID when doing a return and REFUSED to tell me why. My receipt wasn’t pulling up on my phone due to service issues and she refused to communicate anything to me. I asked if I could use my card I had purchased on and she pushed store credit (when I firmly and loudly stated I didn’t want that )(hoping an actual adult would see this child treating me this way) not one of those managers came over. After going back and forth with a literal child that I didn’t want store credit she finally used my card and gave me my money back. This is such a wild experience, and you should teach the young people there (literal children) that they HAVE to communicate and CANNOT do whatever they want....

I love coming here to shop and am there probably once a week. I don’t usually have any issues and I know employees are trained to get people to sign up for the credit card. However, I keep having this experience with this one specific cashier who pushes the credit card on you so bad. No matter how many times you say you are not interested, she continues. I used to work at Homegoods so I know the importance of getting people to sign up. But please stop asking and pushing it on someone who...

Went in here to buy a pair of gym shorts. They didn’t end up fitting so I came back about an hour later to return them. The young teenager at the counter clearly had an “I don’t care” attitude. I explained to her nicely that the shorts don’t fit and I would like to return them. She made some very rude remarks and then called her manager over. I ended up returning them while having to deal with their hostile attitude. Next time, I’ll be going...