KAY Jewelers — Local services in Amarillo

A few weeks ago I ordered a ring and bracelet online for my husband.When they arrived, the ring was too small and the bracelet was defective. We went back to exchange the items but because they were ordered online they had to refund,reorder and the whole shabang! Which was no problem, we weren’t in a hurry. But when the new pieces came in we lost the discount that we originally had but the lady who we originally spoke with said she would make sure she honored that when we returned. She wasn’t there today but it was okay because Brittany did a fantastic job today making sure we got our original deal. We didn’t get the original deal but no worries because she still did a great job ... The ring I had purchased went up $20 and she even asked the manager if she could honor the original price I purchased the ring for and that manager said no -because the in store price was up $20 which I don’t understand because they don’t have that item in store- hints the ordering -but that manager was not really into the customer service mood. Everything the manager said was said in a way that wasn’t exactly helpful but as if she had better things to do, we just kind of caught that lazy vibe from her....But Brittany was a great advocate by asking, even if she got shot down, so I appreciated that and decided not to fuss about the $20 dollars. I told hey it’s just $20 bucks let’s just leave it as is. She was still able to work some sort of discount and so I left so impressed with the customer service provided by Brittany- disappointed by the disposition of the manager on site but nevertheless, Brittany deserves recognition for doing a great customer service job. You just don’t see that often these days so it nice to see! Thank you Brittany! You’re definitely...

If I could give a zero star I would. The assistant manager Ilya was very condescending to me. I took my OPEN HEART necklace in to get my chain repaired for the second time. She got a silver chain out of the case that was $39.99 and 18" long to replace my current chain. I told her the chain was smaller than the one I had. She continued to argue with me because the computer shows my chain as 18". When she finally measured my chain it was 22" and she tried to tell me that it must have stretched. I told her there was no way anything could stretch 4". She continued to argue with me and tell me well the computer says its an 18" chain. I told her that it clearly measures 22". She then said she would just send it back and try to have it repaired again. I asked to speak to the manager and she said she was the assistant and I again ask who the manager was, she stated it was Devin. I asked when she would be in and she said tomorrow. She then started taking pictures of my broken chain and then handed me a business card of Devin's and wrote the customer care number at the top. I had informed her that what she was trying to do was not fair and that I would be contacting corporate. I honestly don't know how this girl even has a job if she speaks down to everyone the way she...

I had the pleasure of working with Iyla at Kay Jewelers, and I cannot speak highly enough of her exceptional customer service and expertise.

I had a specific ring design in mind for my fiance, and Iyla's knowledge and creativity helped bring it to life. She guided me through the process, showing me various ring styles that matched my vision, and helped me choose the perfect diamond that combined a beautiful shine with an excellent price.

Working with Iyla was effortless. She was patient, attentive, and had a wealth of suggestions that helped make the ring look even more beautiful than I had imagined. Her attention to detail was outstanding, and she ensured that every aspect of the ring was just right. Her expertise and guidance made the process stress-free and enjoyable.

Even after the purchase, I have returned for inspections and to say hello to Iyla and the rest of the staff. The team's hospitality and professionalism make every visit a pleasure.

Overall, I cannot recommend Iyla and Kay Jewelers enough. Their exceptional customer service and expertise make them stand out in the jewelry industry. Thank you, Iyla, for bringing my ring design to life and for providing such a...