Charleys Cheesesteaks — Restaurant in Amarillo

THEFT THEFT THEFT

Me and my daughter went there for lunch and my total was $22.15, I have alerts set notify me every time my card is authorized. The card reader was not working and so I handed him my card. I then got an alert that it was authorized for $26.50

I asked him about it and he seemed surprised in a fake way. When he said he couldn't figure out what happened, I asked to speak to a manager. When the manager came out, he seemed instantly angry while he looked at the employee but proceeded to tell me the price of each sandwich. the total on my receipt should match the total on my bank app despite the prive for individual sandwiches 🤣. There was no reason for nearly a $5 difference

The manager proceeded to shake his fingers in my face and told his employee to not say anything else as if he was already guilty. This was THEFT and when I called them out, they got mad. I will be paying for all of my food in cash...

Absolutely the worst experience we have ever had. We waited 35 minutes for 2 sandwiches and a side of fries. After waiting half an hour we only received 1 sandwich and fries, we assumed that the other sandwich would be coming shortly after. After waiting another 10 minutes we asked about the remaining sandwich, & they said we took it. We let them know we only got 2 of the 3 items and then they accused us of taking the sandwich and threatened to look at the cameras. We told them to definitely go look at the cameras to prove that we did not receive our whole order. While finally making the sandwich the older man continued to talk negatively about us in front of all other customers still accusing us of lying. I hope they go look back at the footage & realize they were wrong, & how poorly they treated costumers. How...

Horrible experience. The staff is incompetent rude and un helpful and the food was terrible. The old man at the register got another old man that was supposdly the manager who was even less helpful and even more rude. Took 10 minutes to ring me up. I should of just walked away. I asked for extra crispy fries extra cheese and bacon and ranch. I got fries with no crisp and way to much salt. They wouldn't allow me to pay extra for grilled onions and peppers just said we can't do that its not an option. (You make them for sandwiches it's not that hard to grill a few and throw them on ultimate fries.) The blueberry lemonade was terrible compleatly fermented fruit tasted horrible like the lemonade was old and spoiled. $10 for French fries and a lemonade that I threw away because none of it...