Ace Hardware of Arlington Inc. — Local services in Arlington

I own multiple rental properties nearby and spent an average of $300 per day at this ACE location last week, buying supplies for property repairs and turnovers. As is standard in this business, returns and exchanges happen—sometimes I overestimate, sometimes I need a different part. In nearly every case, my returns resulted in additional spending because the correct item cost more. ACE profited every single time I walked through the door. Despite that, on Friday, I was publicly confronted by a manager in a pink ACE sweater who told me to "stop with all the returns" and loudly claimed I had more returns than everyone else combined—right in front of staff and customers. I was treated like I was scamming the store instead of supporting it with high-volume, consistent business. The two much older white women working as cashiers—who gave me a suspicious look and insisted on calling the manager—set the tone for this encounter. That unprofessional interaction is the reason for the reduction in stars on this review. Had anyone approached me with basic politeness, I would have gladly explained the nature of my work. Instead, I was treated with disrespect and suspicion. As a result, my entire portfolio of properties will now be serviced by another hardware store. The owner of this location would have handled the situation differently, and, unfortunately, certain staff members cost the store an ongoing, profitable customer. The only reason this isn't a one-star review is that some of the frontline staff during the week were helpful, courteous, and professional. Unfortunately, they were overshadowed by others' poor judgment and...

I can’t say enough good things about Arlington ACE! Every time I walk in, I’m greeted with kindness and genuine helpfulness—especially from Stephanie at the register, who always makes the place feel like home. She's patient, upbeat, and goes out of her way to make sure I am taken care of. Even on busy days, she never rushes anyone and always has a smile ready.

Moreover, I’ve had great experiences with the rest of the team too. They’re quick to help, know where everything is, and are happy to offer advice if you're tackling a DIY project or just trying to figure out the right size bolt.

It’s rare to find a hardware store that feels so community-oriented. This location has become my go-to not just because it’s convenient—but because of the people. Thanks to Stephanie and the whole ACE team for always making it a positive...

Visited a week ago and was not impressed.

1. there was a group of employees standing together in the store and blocking access to the aisles. I could not get through them without bumping into somebody and they made no effort to get out of the way
2. some of the aisles are too narrow. If you're in the aisles with a shopping cart and someone comes the other way with a shopping cart, one of you will have to back all the way out of the aisle.
3. we went to buy some bird seed that had a sale price tag posted on the shelf. It rang up a different price and I was told that the tag was in the wrong place and applied to a bag half the size. No apology, no offer to do...