Firehouse Subs Milton Wilson — Restaurant in Arlington

Ordered the Thanksgiving turkey sub with dressing and cranberry sauce. Also ordered a container of gravy on the side (as suggested by other reviewers). The sub was "good" but it did not have nearly enough cranberry sauce. The side gravy we purchased was literally 1 tablespoon of gravy. It was so little gravy that you couldn't even scrape it from the sides to get enough to taste it on your sandwich. Our group all ordered the same thing. We were shocked and dismayed about spending the extra $ for gravy and receiving only a tablespoon in a cup size container. We thought we were going to be able to dip our sandwiches but we could only barely scrape enough out to even taste it on the sandwich. I don't think this is indicative of all Firehouse subs as reviews showed people ordering gravy that was substantially more than we received. We may go back for the sub at this location but we won't be purchasing the spit of gravy. Not worth it. We will take it home and use our own. The owner needs to take notice because this will hurt their business. Many people won't come back for this type of experience. We will try another Firehouse sub location and review our experience. $37 for 2 subs w/ 1T gravy for each sandwich. We learned a valuable lesson...

They really need a Manager on duty on every shift cause they all play and can't ever get the order's right and Rude.My family and I eat here all the time and we order food from my job all the time.A couple weeks ago we had family in town and we go inside to order food and and we were the only ones in the store.Everything was Togo as stated and they walked around the room with the food hollering for the wrong name even tho Noone else was there and we finally said,are you looking for us and we told them that they name's were incorrect and wasn't even close to our name and then they proceeded to hand us the food not Togo and we stated it was Togo and they started laughing.Today my job order's food and we walk in to get it and the guy just looks at me and I said hey,how are you and he just looks at me.I said,I'm here to pickup a order and he said for who,I told him,so he hands me the bag and just stare's at me, I then said may I have a receipt please and he hands it to me and walks...

Food is always on point. We eat here often! Customer service is up and down. Sometimes it’s great! Today not so great. I placed an order for myself, my son, and his friend. I asked the young man did he get everything and he said, “yes.” I asked him if he needed to review the order. He said, “No. I got it.” Wait time a little longer due to busy time frame.

This is where the service declined. My order was ready. I get ready to grab the sandwiches and notice that 1 of them had ranch on it. It was supposed to be plain. Just meat, cheese, bread, lettuce. That’s okay mistakes happen. Right? Not the case. The gentleman went back and forth with me about what I said I wanted on each sandwich. Thankfully, I am a ln adult and stayed respectful and restated what I ordered and why I requested him to review the order.

The young lady stepped in and I asked her to just change the top bun. No worries.

The young man may have been new and not aware of how to...