Kroger Pharmacy — Local services in Arlington

As a former pharmacy technician myself, I know things can get busy sometimes. Its not as simple as slapping labels on bottles as some would believe. That being said, the level of customer service is just not there. On more than one occasion myself and/or partner has had to wait at least 15 minutes in the drive thru to even be acknowledged. On the bad days, its 20 minutes in the drive thru without being acknowledged, only to go inside and wait another 5-10 minutes at the counter and not be acknowledged. Sometimes they will even look at you and still just leave you standing there. The customer service of this pharmacy really needs to be worked on. My prescriptions are always filled on time, but that means nothing if I can't even pick them up in a...

This pharmacy is known for serving the masses and sometimes being able to get hard to find meds.

What they are not known for is their hands on customer service or following up.

There’s been times I have been in really difficult situations with adhd meds that no one can get and desperate… I’d be on the phone or even in person and whom ever I speak with doesn’t follow up or do what they say they will.

Also, if you are at the little clinic, don’t wait for them to get your meds. You’ll want to come back. They won’t rush anything.

I give it 3 stars because they’ve set up a lot of automated processes that...

Left the pediatrician with a hysterical baby & come to pick up the prescription here. Pull up to the drive through and am greeted with “Date of birth?”. When I start explaining I have more than one to pick up for I’m immediately interrupted with “Just give me the first date of birth” so I provided it. She then said “This JUST got called in so we’re working on it and before you ask, the fastest we can do it is 30-45 minutes”. Wish I wasn’t at the furthest window so I could’ve seen her name tag to include her name here. Extremely poor first experience and will gladly take my business to the apothecary...