Whataburger — Restaurant in Arlington

------- First experience ---------

The food was great, but it was disappointing that all the tables were dirty. There wasn’t much staff around, so we had to clean the table ourselves before eating

------- Second experience -------

This was by far the worst customer service experience I have ever had in my life. I placed an order through the app for pickup, and when I arrived, my food was handed to me as if it had just been prepared. By the time I got home—less than 5 minutes away—the fries were already ice cold.

On top of that, I had ordered several ranch sauces, which I was charged $0.40 each for, and none of them were included in the bag. Then came the burgers: every single one was drenched in mustard to the point of being inedible. One burger that I specifically ordered as a double meat came as a single, and another had all the vegetables spilled across the packaging.

When we called to complain, we were told to bring the order back and they would remake it. Upon returning to the store, we were met by a very rude woman who was aggressive from the very beginning. We showed her the receipt with the correct order, yet she kept repeating, “What’s wrong with it?” even after we explained multiple times. She then argued with us, gave us another incomplete order, and insisted that it was correct. Instead of simply checking the receipt, she ignored us and walked away, leaving us standing there.

Eventually, we had to call another employee over to finally get what we had originally ordered. The entire experience was a complete disaster. The food quality was unacceptable, and the service was unprofessional and downright disrespectful.

We will never return to this location again, and I strongly recommend others think twice...

Dude. Went last night (10/30/23) around 7, after track or treat at the high school. Wasn't busy, 2 or 3 cars in the drive thru; couple of patrons in the lobby. Walk in the doors and immediately notice the air conditioning is running and it's about the same temperature inside as it is outside (low 50's high 40's maybe). We get our order placed uneventfully, got drinks and sat down. Noticed the garbage can is over flowing and there's exploded ketchup on the floor. Waited 30 minutes and no food. Husband goes to the counter to check on the order and notices that the two families that arrived and ordered after we did have been served. It took several minutes to be acknowledged at the counter to get a status on the order. They immediately hand him a bag of food. His order is missing (but there's a burger combo), my daughter's order is missing (but there's a 3piece tender dinner in the bag) there's a kids meal for my son (requested dessert is missing) my meal was missing half the fries. Store appeared to be fully staffed with manager on register and 5 employees in the kitchen. Management boot camp is needed for...

I was so excited to finally get a Whataburger in the area after awesome experiences when I was Austin, TX years ago in my college days 10-15 years ago. I don't know what has changed since, but the best item on the menu in my opinion is the patty melt. The proper burgers taste like Sonic, and that's not a compliment. That being said, the times I've visited the Arlington location has been mediocre at best. My main complaint lately has been the drinks. Any soda is weak and pretty much just soda water and a small splash of syrup. It happens, I've worked in fast food jobs a lot, but it's becoming every time I go. So I switched to sweet tea today because I'm not super picky. Three sips in and it tasted like mildew. So now it's been three or four times I've had to drive to another restaurant to get a drink that's properly mixed or brewed in a timely manner. The employees are pretty nice and courteous and the Whataburger's declining quality of food is not on them, but management needs to be checking the drink fountain and tea for proper cleaning procedures and...