Wingstop — Restaurant in Arlington

Is this for real? I mean is this really happening? There is no way this place is still in business after a week! I see all the reviews and I’m shocked that NOTHING has changed! This was my first time and I called in on my way in to town. I was on hold for 31 minutes and pulled in thinking they must be understaffed and some poor worker is running his/her tail off and couldn’t answer. Nope!!! 6 people are standing around on their phone and it took me asking if they even wanted my business for one to approach the counter!! I was litterally laughing! Cars are sitting all over the parking lot waiting on food that will never come! Like for real! They will die of malnutrition before a wing comes out of those doors! Oh so I might tell you that he told me that “ I don’t give a shit about cooking no wings tonight for this place. So I rather you just get on out!” In the spirit of being hungry and not looking for confrontation with a kid that works at wing stop, I went to chipotle! I was greeted like their lives depended on me showing up! I even got some extra meat on my Burrito Bowl! So anyway, if Wingstop ever got bored and read the reviews this place is getting and said, “I should check that place out.” they would prolly be able to serve this nice community here and do well! But it’s obvious they either don’t care, or don’t know! Either way, there is no excuse! One is just as bad as the other. Meanwhile your place is being ran in to the ground and your losing customers all together that will never dine at any location ever again! Y’all’s wings have gone to crap anyway so ain’t a hard decision after being insulted the last time I even decided to settle for your wings! So Thansk for the referral to...

Ordered food online and it said it would be ready in 16-21 minutes. I ordered at 6:42 and arrived at 7:00. There were several people waiting for orders with one person advising they placed their order at 4:00 to be ready at 6:45. They finally got their food at 7:10. All of this while the manager sat in the back corner not even trying to help the employees get food out to guests. I finally received my food at 7:30…48 minutes after ordering and 27 minutes after when they said it would be ready. I now see why the reviews for this restaurant are low because management doesn’t even care to get up and help to ensure guests are taken care of. Very poorly run restaurant. Get someone that cares about getting the food to the guests in the time you say it’ll be or at least gets up to show some hospitality to the guests waiting forever for their food.

Update: I’ve ordered 3 times since this review and switched it from 1 star to 5 stars. The last 3 times my pick up order was ready when it said it would. Staff is very hospitable. I check my bag every time and today I was missing a 6 piece wing. The employee apologized and got it for me by the time I was done filling...

I placed my order through the app, which stated it would be ready in 26 minutes. I arrived after the estimated time and still had to wait an additional 35 minutes, only to see my food just being dropped as I walked in.

Not only was the wait excessive, but the food quality was terrible. I specifically requested everything to be cooked extra crispy, yet everything was completely soggy. Most of the wings still had visible hair attached to them, which is absolutely unacceptable and unappetizing.

To make matters worse, a female employee—who I assume was the manager—was walking in and out of the building wearing what looked like a pajama set and house slides. The lack of professionalism, food quality, and customer service was extremely disappointing.

This experience was unacceptable from start to finish. I won’t be returning to...