Bucherer 1888 Pentagon City — Local services in Arlington

John D., from start to finish, made my first Rolex buying experience unforgettable and I can’t review him highly enough. I registered with the store and was put in touch with John. I’m a new buyer and a friend of mine is a repeat customer at Tourneau at this specific location, and he assured me I could trust purchasing from the store, so I began the process.

John D. would send me updates on what came available in the store and ultimately came in early to the store on his day off to make this happen for me due to my circumstances of having limited time to purchase with awarded corporate funds.

As I mentioned, I arrived early to the store before they opened— I let John know that I had breakfast next door— John D. came to meet me at the Ritz— sat down with me in a comfortable place, and had an intentional conversation about the experience we would share that day. John is an amazing guy— he loves his family and he LOVES what he does. He has a passion for watches, vintage watches, watchmaking— truly an expert and master of the craft of managing, handling and selling watches.

John spent about 4 hours with me. I was very nervous to say the least, as I don’t typically spend money this way, and this purchase opportunity was awarded to me by my employer (amazing, I know!). I’m practical and barely even wear jewelry to begin with. John and the team fulfilled my request for some champagne— I needed it. John took me through the available inventory, both new and Rolex Certified CPO. I wanted the watch to be timeless, iconic, and match my personality. None of the new models suited me IMO, and as John continued to show me the CPO stock- he and I both knew that the black submariner was “the one,” but did continue to try others to be sure.

I have to reiterate— John was EXTREMELY patient with me. While this was gifted money, it felt like my own (because it was earned), and if you’re reading these reviews, you know that buying these timepieces is a huge decision! I deliberated, pressed about CPO vs. new, was pretty anxious to pull the trigger … but John stayed extremely present with me— not only unfazed, but genuinely happy and excited for me through my ups and downs. He stayed calm and honest, and kept me on track (which is generally almost impossible).

Ultimately, with John D’s steadfast support, thoughtful consideration, careful and detailed explanations and knowledge, above and beyond customer service start to finish, and genuine passion for what he does— we landed on the black on black Submariner. It is perfect for me and I couldn’t be happier with the purchase, even if I’m still getting used to the magnitude of it.

As a sales professional, I can say that John D is the real deal. He is honest and he wants you to be happy. He’s extremely professional while making you feel like your experience is the most important thing in the world to him. He’s okay with the long game— he’s played it for many years, but he can also find you something perfect if you’re in a time crunch for any reason, like I was— which in this market is crazy, and valuable!

John D. Is a wonderful man. Passionate, patient, kind, knowledgeable and has an enormous heart! At least he sold me on those things 😂. Don’t hesitate to buy from John. When I have more time and funds, I’ll be back for another timepiece for a family member.

THANK YOU, JOHN D! I know I was very deliberative and you stayed the course on your day off. You made my Rolex experience unforgettable and all of my watch head friends are so happy for me! And I’m happy too! Thank you to John and all of the staff at Tourneau.

I’ll be back to review in the coming weeks in case anything comes up, and I’m sure I’ll have more positive...

I have recently had the pleasure of purchasing not just one, but four exquisite timepieces (Omega Sea Master, Cartier Tank, Rolex Certified Submariner and Dayjust)from Turneau Pentagon City within a span of three months. I am delighted to share my experience and express my utmost satisfaction with this exceptional watch retailer.

First and foremost, the selection at Turneau Pentagon City is unparalleled. Whether you're looking for luxury brands, limited editions, or classic designs, they have it all. Each visit felt like a treasure trove, with an extensive range of watches from renowned brands beautifully showcased. Their curated collection caters to diverse tastes and preferences, making it a haven for watch enthusiasts like myself.

The knowledgeable and attentive staffs at Turneau Pentagon City Jason Konig, Kevin Chen and Tiffany Ma deserve special recognition. Their passion for horology shines through in their interactions. They were always eager to assist, patiently answering my questions and offering valuable insights. Their expertise helped me make informed decisions, ensuring that each watch I purchased was a perfect fit for my collection.

In terms of service, Turneau Pentagon City surpassed my expectations. From the moment I stepped foot in the store, I felt welcomed and valued as a customer. The staff provided a personalized experience, taking the time to understand my preferences and guiding me through the selection process. Additionally, their after-sales support has been exceptional, promptly addressing any concerns I had and ensuring my satisfaction.

Furthermore, the shopping environment at Turneau Pentagon City is elegant and inviting. The displays are tastefully arranged, allowing watches to be showcased in their full glory. The ambiance exudes a sense of sophistication, complementing the luxury timepieces on offer. I found myself enjoying the browsing experience as much as the purchase itself.

Lastly, the quality of the watches I acquired from Turneau Pentagon City is truly remarkable. Each timepiece is a testament to superb craftsmanship and attention to detail. The accuracy and reliability of their movements are exceptional, reflecting the superior standards upheld by the brands they represent. I have been thoroughly impressed by the durability and longevity of my purchases, further solidifying my trust in Turneau Pentagon City.

In conclusion, my experience at Turneau Pentagon City has been nothing short of outstanding. The impeccable selection, knowledgeable staff, top-notch service, and exceptional timepieces make it an unparalleled destination for watch enthusiasts. I wholeheartedly recommend Turneau Pentagon City to anyone seeking a memorable shopping experience and the perfect addition to their watch collection. This retailer truly exemplifies excellence in the world of horology. Thank you Tiffany, thank you Kevin, thank you Jason. You...

I was traveling for work and made a point to get to Arlington early to visit Tourneau as I have been a customer for many years. I purchased my Milgauss here and have had it serviced here.

I have been on a 3 year journey to find my dream retirement watch, the GMT II in Steel & Rose Gold (aka: "Root Beer"). I entered the store & the young man told me they did not have a new one available (of course) nor did they have an exhibition model available.

He asked me to step to a quiet corner of the store to scan a QR code & asked me to fill out the form. I advised I have been a customer for many years and wanted to ask some questions on how to obtain this watch.

He then told me they had a used CPO 2018 available for purchase. Immediately, I was interested. He, again, asked me to fill out said form. I told him I just wanted to see the watch, which seemed to put him off.

He took me to the used CPO case & showed me the watch. Of course, I am in love with the watch, but not the CPO price, right? So I asked what it would take to get a new GMT II. Once again, he told me to fill out the form. I am absolutely not a confrontation person, but I asked, again, what I would need to do to obtain a new watch.

The young man introduced me to a 'watch advocate' and, again, told me to fill out the form. I, again, asked them what the wait time would be and asked them to look me up in their system because I am, indeed, a prior customer.

The young man stared into my soul and said, "Let me get real serious with you right now: If I get this watch tomorrow, I'm not thinking about you!"

It was now clear to me that he had zero desire to sell me a watch, and considering the price tag on Rolex watches, I expect to NOT be treated as if I'm bothering the salespeople.

I did not let him finish his rude dissertation and told him I would take my business elsewhere, and I would not EVER think about him and/or Tourneau again.

As luck would have it, I contacted an AD closer to home on Tuesday, and to my surprise, they just received a BRAND NEW GMT II Steel & Rose Gold!

Unfortunately for Tourneau and the rude salesperson, I was ready to spend money on a used 2018, but fortunately for me I was able to pay retail on a brand new 2024! Of course, I am proudly wearing it as I type this review!

It is a long story, but you needed to hear the details. I acknowledge Rolex now owns this chain & they will still get my money in the end. I also acknowledge this story seems far-fetched, considering how hard these watches are to find, but believe me when I say there is no one more surprised/excited than I!

Do better Tourneau. Never judge a book by it's cover. You lost a life long...