Express — Local services in Arlington

Today is June 26, 2024. I went to buy a white jacket and a white shirt. The cashier has the worse attitude in the word. No smiling no explanation no talking no small chatting. I asked him if these things are buy one and get another one 50% off, he said no, and then he just look at me into my eyes and say no more words. No more explaining and helping. I received bag from his hand and said thank you. He didn’t say a word and just walk away…. Leave me wonder what is going on? But the other guy in the store helping put closing back on shelves were much much better. He asked me if I need help and he said my earring looks good like designer pieces. I don’t know what happened to the cashier, I hope he could have better day tomorrow.😕 I got cute closeting I like but I “served “ the worst in my whole life...

While I found what I was looking for and was excited to try it on, the customer service at this location was disappointing. I had to walk around the cashier area to get help to open the fitting room. There were three people behind the cashier area, primarily focused on their phones and computers, and only one employee at the other register, who had a long line of customers waiting. The others didn’t bother to help. The employee at the register acknowledged me and said he would be with me shortly, but the others continued to stand idle. After waiting for 15 minutes without any assistance, I decided to leave without making a purchase. I am very disappointed in the employees and will be surprised if that nice employee remains employed. I wish I had...

One of the larger men’s department sections. There was a big sale going on and to my surprise the store was kept well organized and neat. The reason for deducting a star was because the associate was curt and brief. There wasn’t an opportunity to converse or ask questions about garments being available in different sizes online. Additionally there were multiple items in the sale section that were incorrectly labeled, associates did not honor the price. Ultimately I’ve found that the labeling can be misleading in this...