Men's Wearhouse — Local services in Arlington

I went to ISW, instead, the International Suit Wearhouse. Read below to find out why!

I came to the Men's Wearhouse to rent a suit for my wedding. Everybody knows this brand's catch phrase: "You're gonna like the way you look. I guarantee it." So, I thought that it was just common sense to come here, get measured, and not worry about it. The only reason I give this place 2-stars, instead of 1-star, is because the girl who measured me the first time was actually very good. She was very polite and thoughtful, and was genuinely trying to take care of me for my wedding day, which I really appreciate.

Overall, however, I was wrong about the Men's Wearhouse! Very wrong! I did NOT like the way I looked. It was tacky. I was very low key with my comments, and a few times the staff simply said, "Well, it's a rental." That may be true. I'm sure that there are many suits for purchase here that are very nice, and fitted. That doesn't matter, though, because it was now only about three days until my wedding. If they knew that my suit wasn't going to look good, then why waste my time and money?

When I came back, two different girls were trying to help me. I put the rental on, and said, "What's wrong with this tie? Can this be changed?" The response was something to the effect of, "That's the style right now, and you can't change it, I think it's glued together." So I responded, "Okay, do you have a Midnight Blue tie for sale?" Then, "Umm, I don't know, let me check." Took her like 10mins, 20ft away. She finally came back, and said that there were no Blue ties. ....... Really? No Midnight Blue, or Navy Blue Ties. In fact, no solid blue ties at all. Seriously. I might be sounding like a big diva right now, but for a suit shop to have no blue ties, at all, is just shocking.

The other girl was supposed to go somewhere to look at different coats or something, but she never came back. If you're wondering if I was being rude, I wasn't. I was very low key, barely talking at all. Eventually, both girls disappeared, and I waited for another 10mins before figuring out that they ditched me. The store wasn't busy.

I was standing there in a grey rental, in the mirror round, in the middle of the department. It wasn't like people didn't know I was there. A guy finally came over, and proceeded to justify the rental brand as being more fashionable, and again, saying it was a rental, etc, etc, etc. He continued to try and convince me that he knew more about fashion. I was shocked. I finally asked him, "Would you wear this to your wedding?" He said, "Yeah, I probably would at this point."

The suit jacket, you see, made me look like a kid wearing his Dad's coat. It was silly. At that point I was somewhat incredulous. I told him I would think about it, and be back after I ran some errands.

I went to ISW nearby, which is the International Suit Wearhouse. It's really close to this location. I had a wonderful experience there with a lady named Rose, and the suit I purchased was cheaper than the rental that the Men's Wearhouse tried to push on me.

Thank God I was able to find something else at the last minute! (Including tailoring)

I went back to MW to decline the rental, and hopefully get my refund. The guy was somewhat "perturbed", and short with me. He said, "Welp, you can have everything but $20, because that's how much it cost us to ship it." I don't think that's right, but I agreed just to get it over with.

All-in-all, I would reconsider MW in terms of purchase, possibly. You also have to understand, however, that everything there is WAY overpriced. The tie they showed me there, with stripes, cost more than $50. The tie that I bought from ISW looked better, cost me $12, and came with a pocket square.

Maybe you can get a nice suit from MW, but just try going to ISW, first. They have quality items, at better prices, and their selection is much larger.

As a final word on this Men's Wearhouse location, you MIGHT like the way you look, and they guarantee...

There are so many things wrong here where to start? 1st.. they have 4 to 6 people working at the rental area yet the wait is ridiculously long. They seem more interested in talking to each other or checking their phone or taking selfies of themselves than taking care of customers. 2nd..the selection process is pathetic. They had basically one jacket style for everybody...no matter what you wanted to rent you all got the same thing. They failed even have pants in my sibs size to try on with his jacket so he was stuck with blue pants and black coat. They only have 1 vest in black. No colors at all to try on. They only had white shirts to Try on even though has been in style for a few years. It was pathetic to be told "use your imagination" we paid $230 to rent the tux. We should have had the entire style he wanted in stock to try on. 3..the staff had zero idea how to even measure young men. The chick taking care of us was very distracted flirting with her coworker and going back and forth between us and "asking" him questions. When we went to pickup of course nothing fit at all. 4..when we went to pick up nothing fit even the shirt. The guy helping us was utterly useless in actually knowing how to fit a suit. My sons shirt was 2 sizes too big. The guy got a smaller neck size but didn't seem to understand about sleeve length at all. After him telling my son to just use the 2nd button to tighten the cuff then seeing it still drape down to his hands. I had to ask if he understood sleeves come in different lengths. Then he went to get the right size shirt. The pants were way too long. My son had no idea how pants are supposed to break a bit on the shoe....and neither did the salesman. I had to tell him how much to hem and even then on prom day his pants were an inch too short. His vest was a size too big...but sorry we can't fix that. I was furious. They failed to send the blue hankerchief to match his vest so we got stuck with a black one. Not what my son wanted at all. During all this time there were 3 guys graduating college at the end of the week helping one of them to pick out a suit. His salesperson seemed utterly clueless. The fact that he kept getting interrupted by other customers didn't help. There seemed to be nobody in the store to assist people not renting a tux. It took nearly 2hours to get out of the store. The other guys were still there. I finally stepped in to explain to them how a suit is supposed to fit, that the type of shirt he had on was all wrong for the jackets he was trying on, that the one he liked was far too tight and his pants were too tight in the legs and way too short. Our sales guy actually said I should come to work there. No sir, you all need to learn your damn jobs. The other guy finally got a suit that fit properly before we left..and they were very appreciative. I would rate this place a zero if I could. I have used men's warehouse for my wedding, other events and buying business attire for my husband. Now I understand why my hubs came home with a suit a size too small to wear to his brothers funeral. It is a vicious world in retail. You are competing with Amazon for every suit sale. Get your head in gear and fix your company while you still have one. Oh, and there was nearly nowhere to sit for parents or friends who cane with the customer. I'm mobility impaired and was scared to death I was going to collapse. I asked for a chair and was told they had none....which was a lie. I ended up sitting on the bench in...

READ FOR WEDDING PARTIES: Ultimately, the worst customer service experience and representation of a business here. If they order a suit and don't mess up the measurements, you're fine. That was not the case for my friend and over 5 groomsmen for an out of state wedding. Missing buttons, incorrect lengths of shirts, jackets, shoes - you name it. My friend went in to pick up his tux two days before the wedding (my tux got in almost a week in advance) and they told him it wasn't there. We had to leave by 10:30am and they just told him it was FedEx's fault and he should come back at 12pm. No apology for the inconvenience. We come back at 12pm and the tux is still not there and again she continued to blame the shipping company instead of their business. The tux was supposed to have already been there and we communicated this to her and so she started blaming the wedding party for not giving us accurate information. My friend had a receipt showing when he needed to pick it up! This wasn't the wedding party's fault. Not once in the 45minutes we were there did she accepted responsibility for this on behalf of her company or even apologize for how long we had to wait. The package arrived after 45min of us being there and guess what? The jacket was two sizes too big and the shoes were 3.5 sizes too big. Despite having his name on the tux, this wasn't his tux. She blamed my friend for the incorrect fit. He was personally fitted at Men's Warehouse...its not like he just sent in measurements. When he told her what size he should be in the jacket, she disagreed and started pulling out different cuts and sizes trying to convince him that a jacket that was too big in the shoulders and too tight around the chest, causing it to buckle and puff out, was a good fit. She didn't understand there were more than two styles of fit. She kept insisting a slim fit was a modern fit. Grossly incompetent. STILL HAS NOT APOLOGIZED OR ACCEPTED RESPONSIBILITY FOR THIS!! At this point we started making suggestions as to what we could do. We had to leave! We basically did her job for her recommending to her we should pick up the altered suit at a different location or see if another location had the sizes we needed. Otherwise she would have just shrugged. At the end of all of this she offered to push back our return day. We thought that was a nice gesture considering the horrible experience...but no. We go back on the normal return day and they said we owed them $120. For what?? They explained having the return date pushed back was a $120 charge (but returning it a day late is only a $20 fee!!?!?!). We returned it on the day it was due, not the next day which we were under the impression was complimentary. Refused to pay, so they didn't charge us. What a joke. I will never do business with Men's Warehouse again. If you are going through this company for your wedding party, expect poor fit and poor customer service. I work in the service industry, closely related to this type, and I normally give people the benefit of the doubt, but this was embarrassing. The first thing you do when something goes wrong, be it by your doing or someone else's, is apologize for any inconvenience and start working to fix it. All we received for doing business with them was our Groom being blamed for their mistake, FedEx being blamed for them not ordering the suit on time, late for our wedding obligations, and a poor fitting suit. It is much cheaper to buy a suit or tuxedo somewhere else, so I...