United States Postal Service — Local services in Arlington

I am assuming she is Italian, not sure. However, the woman in the post office today was completely fun and smart. Beautiful woman inside out despite the line growing. She was so chill and professional. Instead of making me wait again in line. She stamped the letter and I was done already before I know it. I came here once before and let me tell you, the guy I can’t remember what was his name or what nationality he could be from, sure he is white, but definitely from somewhere. He was absolutely hating his job. I had to send two letter certified with return signature requested and he acted like I sent him to Africa to dig some gold in extreme temperature with no water. He was ridiculous. Every job has its positives and negatives. It’s the interactions with the customers that makes your day better. I understand there are definitely rude or vulgar or those who think they are better than everyone else, but the way he was disgusted with his work was concerning. I almost wanted to go to another post office, but too bad I already started filling...

Warning... It's lawless once you enter this federal building. I was more then ten feet from next customer standing on the marked foot print on the floor. The big guy that came from the back area came behind the counter and said to me. Did someone tell you to stand there. I was confused. Thought I was doing the right thing. City ordence says to wear a mask. The person taking passport photos was not wearing a mask I asked why, the big guy gave me attitude said we don't have to follow any city or state laws because we're Federal we follow no laws we have our own laws. my anxiety shot up and I just wanted to finish my business and leave. I suggest privatizing the mail system or using UPS or any other delivery system because it's lawless in this building during this Covid19 pandemic. It has caused enough anxiety, I did not need this, I did not cause any problem I did not say anything, I just had to get out of there. That big guy is so unprofessional it scared me. The clerk that waited on me...

I have never had great experiences at this location, but I went there this morning to confirm my ID for a change of address, and brought my driver's license per the email from USPS (email said "Your identification must match the old address and name you provided in your COA").

I was told by the staff that I needed secondary ID with my new address, which wasn't indicated in the email at all. I tried to show them the wording in the email that said it had to match your old address, but they wouldn't budge. I went to the Watertown USPS near my work, and they told me that requiring confirmation of the new address is an outdated requirement and now, if you haven't moved yet, you only need photo ID confirming your old address. They pointed me to a form they had at the office that I could fill out and confirm within a few minutes, which the staff at the Arlington USPS didn't even mention.

Thank goodness I am moving soon and don't need to deal with this...