Geek Squad — Local services in Ashwaubenon

My washer broke in Decembe, 2018. There were no power. They order a part for it and came on January 8, 2019. After opening it, they realize this was not the problem. So they ordered another part and I had to wait one more week. They had to cancel because of some sort of emergency. The only person in the city is injered .

Finally they came a week after with 2 people to help, and they said it was fixed. Today I run the wash and it will put water and don't move what so ever.

It keep it Peeps and I cannot turn it off.

Today is January 17th. My washer is not fix. I called and I was on hold and transfer to 4 people .They transfer with telling me. Spent hours

Now I got a hold of someone, they claimed that they came only one time and I need to send another request for service.

This is so wrong, I had to leave work 3 times and it is almost a month with no washer.

By the way, my washer is Samsung. I purchased it January 20th, 2018.

Less than a year and this is the service I am fettget. There is no rating for the phone callers they could careless. Worst customer service I have...

Ordered a product with a warranty… spoke with a service member telling me to bring it in to set an appointment…. Brought it in, lucky me no one ready for my appointment which I find extremely unprofessional. Then waiting 20 minutes to finally get service the dude behind the counter spends 5 minutes on the computer doing nothing to finally tell me it needs to be serviced through the manufacturer. I’m crying laughing it’s so pathetic to be in 2022 and to not have someone cognitive enough to just inform me of that rather than wasting 3 hours of my day making the trip here and back and waiting a half hour. 😂😂😂...

I was told at the store that someone would be calling me to set up the time for a service call to install my new printer (was on the phone with HP for 4 hours yesterday!). The service call is more $ than the HP Printer was. Anyway, no one called me all day today...I called them and was told they were be coming "around" 1:30. The gal I talked with was nice, but said if I wanted to know when they would be coming out to make the service all I SHOULD CALL THEM. Total lack of coordination, right hand, left hand...