Free People — Local services in Atlanta

Just had the worse shopping experience. My boyfriend and I stopped in after brunch at west egg. My aunt is having a wedding this weekend and I needed some after 5, evening wear for the reception. I saw a cheap shirt I liked outside from the initial things I needed. I was followed around the store. I was also asked aggressively by a cashier (129943) if she could hold the cheap shirt for me. It was embarrassing seeing as though others were shopping and could hold on to the garment they liked. I felt pressed and forced to buy. Because of my shopping experience I will probably never purchase Free People clothing ever again. I honestly want to burn the shirt I just purchased. I retract the fact that I felt embarrassed, I honestly felt bad for the cashier because my intentions where to find an outfit, however because of her lack of hospitality and respect, I decided to gtfo. I hope she learns from this experience and treat all...

Love the clothes I order online and return in store. It’s glorious!!! Again, I buy online, and return what I don’t want here. I do not shop in the store anymore. Waste of time and I get the things that they don’t have in store anyway! YAY! Even though They treat me like I’m too old to wear the clothes or shop here! YET, I get compliments on everything I wear from here. ALL THE TIME! I’m going to keep doing me! They can continue to try to get 16 year olds to buy their clothes, but they can’t afford them so they are banging their head against the wall! 🤣🤣 I’m going to keep doing me! I buy what I want when I want it. And I return stuff too😎! In other words, I wear what I want!...

This review is for their online department, not the Westside location.

The company delivered my shoes and left them outside my building on a busy Atlanta street (pic attached) when delivery instructions said leave inside the mailroom. Of course they were stolen. The process to have the shoes reshipped was long and complicated, I was on hold once for over an hour. When the shoes were redelivered, the carrier (Lasership) once again attempted to leave the box outside, luckily I was home and met him at the door. This is after NUMEROUS message to not leave the package outside in downtown ATL.

Free People needs to improve their customer service and reconsider...