Our House — Local services in Atlanta

They literally do not help with anything. They don’t help with childcare, rental assistance, Marta cards literally absolutely nothing. This shelter is not for people who are ACTUALLY in need. They don’t serve breakfast during the weekday, you need to leave everyday from 9am-3pm( mind you this shelter is for people who have a child under 12 months ) so that means you’re out in the cold or heat all day with small children with no where to go which isn’t even safe considering the neighborhood. It’s supposed to be so you can find a job but you can’t actively job search until you have childcare so that rule is stupid. The childcare that they provide is absolutely HORRIBLE, the teachers stand outside the school smoking cigarettes sizing up the parents and gossiping about each other and just down right uneducated and no compassion for children AT ALL. They serve brunch on the weekends which consists of a burnt microwaveable breakfast sandwich, sausage links and expired milk. Dinner is always late because the kitchen here is broken and the food comes from the first pedestrian church. We’re not allowed to use the elevators from the hours of 7am-6pm AGAIN this shelter is for people with children under 12 months which means you’ll have to carry everything and your children up the stairs. This place is literally a storage place for your belongings for 6 months and that’s it. The Queen review is completely fake. The staff here hate their jobs, they duck and dodge you wherever you need something is almost impossible to get it even if it’s something as small as toilet paper or documents for obtaining government assistance. This place needs to be evaluated by the Secretary of State because they are doing absolutely nothing with the funds and donations to help the community AT ALL. Not to mention the roach and bed bug infestation in the building. If you’re a donator or sponsor please go visit and speak with the residents in person yourself and ask them about the treatment and services they’re receiving before donating because these people are not using it for...

Nicole Roberts ! Sucks so bad.She's a bully by nature! She picks her favorites when it comes to struggling families at OUR HOUSE! She go around think she somebody momma trying to control the families. I witness first hand how she did a certain family here. She don't look out for the fathers at OUR HOUSE. She has this sarcastic vibe about herself. She don't belong here. Nekesha needs to come back. None of the residents truly trust her. She claims she knows resources but when it comes to the transportation she couldn't get you a Marta pass to the hospital if u needed it. She absolutely sucks at this job. She don't even have kids of her own but tries to tell you what you need to do. If you really care about your clients treat them all fairly. She has this bully spirit when it comes to families in need. She tries to get in your head to get a certain reaction but fail every time. Your not a damn psychiatrist nor have a degree as one. If so you pick the wrong job...

Their services were ok. Some of the staff could be incredibly rude with the comments they made but overall the experience encouraged me to be independent and work harder to not need the help of this organization or any similar organization again. I think the only disheartening thing about this place is that while the entire world was in the midst of the pandemic they actually threatened to kick residents out if they tested positive for covid-19. I was always someone to stay to themself so the comments weren’t directed to me but others around me. Regardless of the circumstances. Situations that were life and death (at this time) should not have been dealt with so cruelly. Many people in these nonprofit organizations are cruel not only at Our House. My advice to anyone seeking assistance, don’t look for a handout. People at these organizations are more receptive to you if you’re...