Stellar Bodies LLC - West Midtown Atlanta — Local services in Atlanta

^This is purely for customer service*

I absolutely love this place and I’ve been going for nearly 2 years actually maybe 3. But my most recent encounter with “Addy” over the phone was pretty lackluster. I don’t understand if someone needs to have a switch last minute due to a conflict where the customer service lives. I’ve paid full price for a class. It takes place at 10:30 and I simply want to take the 930 class instead. One hour prior because I have a conflict. I work at a boutique fitness studio. We get that life happens.

Instead of offering a grace, I was told that I would be charged a “late fee” which I don’t understand how that makes any sense when I’m still taking a class on the same day…I digress. I’m leaving this review because I hope it can help mitigate future customer service encounters. If this goes absolutely nowhere, totally fine, at least the next customer will know that you will not be obliged and you can save yourself the phone call.

Since I’ve been coming for so long, I’ve noticed I’ve never actually left a formal review so I will leave with this last tidbit. The workout is phenomenal. I definitely feel like I get my moneys worth. I enjoy Colleen and Cori. I also can probably add up the amount of money I’ve spent at this place and I think a late fee being graced would’ve been perfectly acceptable, but I’ll live….they must need it more than I do.

UPDATE: Amy was gracious enough to rectify and for that I am truly appreciative. I see she cares and took the time to reach out personally. A good coach under her ownership hat as well as instructor hat. I appreciate the call back Amy and for acknowledging where improvement can happen. I will always tell people where the best Lagree classes...

Amazing instructors! I’ve been going Almost everyday (5xs) a week. At first, I couldn’t even get out of bed after a class lol now things are amazing for me. But, pleaseeeeee change the music. Other than Toi’s playlist, I feel like I’m at a beach club which can be a complete bummer while trying to workout and vibe. It can make the class boring and drag in a bad way :-( You’re supposed to be pumped and amped up during a workout!

Also, the associated late and cancellation fees are absurd and need to be adjusted. If I’m already paying almost $300/month $25-$30 for fees EACH TIME is insane. Life can happen at any time. Especially these days! Hope...

I’ve been going to Stellar for over 1 year now, and this place is nothing short of excellent. It’s hard as heck, yet fun at the same time!! The people, classes, music, and atmosphere is super real, positive and great. It’s great because you’re not only learning the lagree method pilates, but you’re learning how to take care of your body, posture and breathing. It helps physically and mentally. I was navigating through a rough patch in life not too long ago, and coming here really helped, and they care. Thank you! ...