Summer Breeze Flowers & Gifts — Local services in Atlanta

One Star – Extremely Disappointing Experience at the Atlanta Branch

I had an awful experience with the Atlanta branch of Summer Breeze Florist, which was especially disappointing since I had previously received excellent service from their Johns Creek branch.

I placed an order for a floral arrangement for my brother’s engagement and called twice the same day to clarify that I would pick it up and to request a specific arrangement with additional white flowers. I was told to include the details in the instructions, and that the arrangement would be ready by 1:00 PM. I arrived at 1:40 PM, only to be told that the arrangement wasn’t ready.

Instead of apologizing or offering to expedite the arrangement, one staff member was rude and dismissive, simply saying they’d refund me and turning away mid-conversation. It was shocking behavior, especially considering the importance of the occasion.

Another staff member eventually offered to make the arrangement in 20 minutes, but the result was completely different from what I had selected. When I questioned it, she said, “You wanted all whites,” which was not true—I had written “add more whites” in the instructions, not to replace the entire color scheme. To top it off, they included a mismatched “Good Luck” card, and when I asked for a blank one, I was told they didn’t have any—even though I know my sister-in-law got one the same day from the same location.

The entire staff was unprofessional, unkind, and completely lacking in customer service. No one apologized, no one acknowledged the mistake, and no one made any effort to make it right. They didn’t even maintain eye contact when speaking to me.

I’m including a photo of the arrangement I chose versus what I received so others can judge for themselves. Sadly, I will never return to...

Very disappointed in the quality of the flowers especially for the price as well as the customer service. I paid $120 for this bouquet. I came to pick it up at 11am (my pickup time was 12) and they said it was not ready yet. I called several times before showing up a no one answered the phone but when I got to the desk the girl standing there was texting on her phone. I assumed ok they are making them super fresh since they weren’t created yet and it was an hour before my pickup time. I left and ended up not coming back until 2:00.

Why are the roses brown and wilted? Please look at the photos I’m posting. I took these as soon as I walked to my car from their booth. I was in too much of a rush to talk to them about it but I was so disappointed and disheartened. The bouquet was SIGNIFICANTLY smaller than what’s pictured online and just lacked in quality and luster. Please don’t waste your money with...

I ordered a floral arrangement to celebrate a dear friend and very impressed with the outcome. The arrangement was absolutely beautiful! They were kind enough to make some customizations in flowers based on my preference (and availability), the overall design turned out amazing! My only hesitation is that some of the flowers wilted pretty quickly (like the day after picking up) which could just be a reflection of the delicate flowers, my own fault for transporting or the result of the flowers being at their peak bloom on the day of pick up. None that I would ding the florist for bc they were gorgeous, maybe just a general awareness that if you want a bouquet that will last a while, be mindful of the flower...