Switch Modern — Local services in Atlanta

This is an elegant and inviting warehouse, with beautiful high end custom furniture and attentive staff. A very fun place to visit and peruse. The ordering experience for custom furniture was easy and smooth. Our consultant was friendly and helpful. My poor experience was with the delivery. Switch Modern held my furniture in storage for over a month prior to contacting us to let us know of its arrival, to schedule a delivery. I was then charged $300 for that month of storage (indeed the bill was how I discovered that they had stored it for so long). I was able to get that bill eliminated with a complaint call. The recommended white glove delivery service was unable to deliver my couch into our home (due to the narrow hallways and size of the custom couch), and so abandoned the delivery. We were charged the full delivery fee (reduced to $430 only after above complaint call). Switch Modern and the delivery service were unable to provide a referral recommendation, and I was instructed by Switch Modern to “google” specialty movers. We were eventually successful with another company, at a cost of MANY extra hours of my time and a full second movers fee. We are not yet out of the woods. One part of the delivered furniture is defective, but the manufacturer is closed for summer break for another month (according to Switch modern) so we can’t even ask a replacement part yet. A manufacturing issue, not the store’s fault, but still another frustration. It looks like I will have to re-weld it myself, which DIY-furniture-repair is not something you expect to have to do at the cost we paid. On a positive note, the intact furniture is gorgeous and well constructed and comfortable, now that we have it. Overall: Beautiful furniture in a cool setting, attentive sales, lackluster execution. Service does not...

When I purchased my new home, I worked with the capable team at Switch Modern to come up with a cohesive design leveraging pieces I had been acquiring over the prior 15 years. They found ways to mix great pieces from Poliform, Moooi, Bensen, Tom Dixon and a myriad of other designers in with the Herman Miller, Knoll, Kartell and Cappellini that I already owned. Everything was ordered to my precise specifications and arrived in their warehouse before the renovations in my home were complete. There was even an issue with one piece that the team at Switch found during their initial inspection, and they immediately re-ordered it for me to minimize any delay. Once I was ready the inside delivery went smoothly, and they even let me use the slightly damaged piece till the replacement arrived in the next container. So even with a slight hiccup (which can happen even with luxury furniture) the experience was fantastic and the team at Switch went above and beyond to make sure I...

This is the best museum in town... that you've never heard of... because it is actually a showroom and store. Switch Modern is a collective housing several notable, award winning design brands... layout in such a fashion as to straddle the line between picturesque and museum-like. Those with deep pockets would be hard pressed to not find several items to kit out one's humble abode... as for the rest of us regular folk... this massive space, curated and maintained by a very friendly staff, is a treasure to stroll through... to admire the new designs, grab a few decor ideas and chat with the knowledgeable staff. But... in the Kartell/ Alessi section... you might be surprised at how affordable the random, stunningly beautiful home accents are. SCORE...