The Daily Pilates - Buckhead — Local services in Atlanta

I went to this place for the first time. The class had a time frame to get there no later than 5 mins after class has started. However when uncertain situations happen they are totally non accommodating. I went to the 6:50pm class at the Buckhead location with the instructor Tamar Waxman. I was driving to the location and right before I got a chance to pull to park there was an emergency for a fire truck to the block the street. The police had the road block for several minutes so I was unable to make it right at 6:50. I arrived at the door by 6:55pm. I waved to Tamar the instructor to gain her attention, she looked directly at me outside the door and rudely ignores me. I continue waiting outside the door and she looks at me again points her finger at me the points to her hand like she had a watch on and very rudely ignores me a second time! I still wait outside the door patiently seeing if would come to the door so I explain the late arrival was from uncertain circumstances. Minutes later, she finally comes to the door doesn’t even say hello rudely points to the sign on the door that says the door automatically locks after 5 minutes of each class. I tried to explain to her what happens she cuts me off in the middle of my speech keep saying I’m sorry I can’t help you, I try to finish and she tells me I’m sorry I have to Goni have a class to teach and closes the door in my face. Before she closed the door I asked if could receive a refund she told me she couldn’t help with that. Plus a I still had to pay for parking when leaving! The Daily Pilates place has HORRIBLE CUSTOMER SERVICE! It was my first time visit and it but a very bad taste in my mouth! If you like bad customer service, rude instructors, no compassion towards their clients this the place to be. It a 0 out of 10 on my scale. DO NOT GO HERE ITS NOT WORTH THE MONEY BUT MOST IMPORTANTLY ITS NOT WORTH YOUR...

The Daily Pilates gets a lot of positive reviews for being aesthetically pleasing, which is true. More important than aesthetics of a pilates studio where we're paying $35 per class, is the customer service. This location is set in one of the busiest intersections in Atlanta. Parking is available in a deck where the gate is frequently not operating correctly, which means that you are not only at the grace of traffic flowing in your favor but also a parking deck that's functioning properly. Yesterday I was running close to class time, pulling into the parking deck 2 minutes before the class started. The parking deck gate was not working and I was the 3rd car in line to get in. I called the studio to let them know but no one answered the phone. By the time I got to the door of the studio I was 6 minutes late to class, and the door was locked. I knocked on the glass door, the instructor saw me and ignored me. Given that I frequent this studio often and all of the instructors know me, it was beyond rude. I wrote to the studio immediately, making them aware of what had happened and asking to not be charged for a no show fee and to be able to use my class credit towards a future class. They wrote back without taking any accountability of the rude encounter and offered me 15% towards my next purchase, so less than $4.50. Best of luck to this business. I will be going back to Club Pilates where I was always treated with the utmost professionalism and grace, even when...

First of all the studio itself is very well designed and Instagram worthy, BUT, be careful whose class you choose. You might end up not using your eye for a few hours.

The class I went to on 4/7/25 with Riley was mediocre. Her instruction style was kinda like a drill sergeant. You have to do exactly as she says. It’s not my cup of tea but i do understand each instructor has their own style.

What made me post here is Riley spraying the cleaning chemical in my eye and what happened after. Towards the end of the class, the instructor will usually hand out a sprayed cloth to wipe down the equipment. I don’t know what happened but this instructor SPRAYED INTO MY EYE and face on the right side instead of the cloth. Accident aside, what really irked me was the interaction after I went to wash my eye. She apologized and checked in, which was nice but after hearing me telling her my eye was burning, her response was “oh the cleaner shouldn’t be irritative. It’s non-toxic.” Ma’am, even if the cleaning chemical is non toxic, it’s still cleaning chemical and foreign liquid in my eye. Saying it shouldn’t be irritative after I just told you my eye was burning was EXTREMELY RUDE and INVALIDATING. It’s just plain inconsiderate. Feels like she’s trying to make excuses for what she did carelessly, spraying her client in the eye when she should aim for the cleaning cloth.

I 110% do not...