The Village Retail — Local services in Atlanta

This was my first time visiting The Village Market, and the aesthetic of the shop was super dope! I got a chance to grab some really great leather accessories, home scents, hair oil and some patches for my jean jacket! My shopping experience was cool, I felt a bit over-over serviced which can come off sometimes as pushy or watchful... as I explored the store I was informed about the products, makers/creators which was dope because I love to know about the brands I patronize. I didn’t think anything of it at first because in my mind they’re a new business building a rapport with in-store customers. Every customer was greeted, asked if they were looking for anything in particular etc... which is the part of customer service that I appreciate! Because let’s be real, customer service these days are nonexistent. My boyfriend and I checked out, and as we got in the car he mentioned that when he picked up something to look at it further a team member was right there asking “”if he needed help with anything””... back to back as he made his way around the store.

In Retail Management overly customer servicing a customer has its pros but one thing for sure it is a tactic to deter theft or at-least it was when I worked in retail management years ago. While I do understand as a business/store they have to protect their investment/merchandise, I don’t want that type of pressure while I shop. There’s customer service getting to know your customer, finding out what brought them in, telling them about your brand and the brands you carry in store, helping with sizes and questions. Then there’s customer service that is loss prevention. I felt like we got a mixture of both today. Not sure if that’s just what we felt or if that’s literally how each customer is catered to. Overall, the store visuals were dope, each display connected with the product it was displaying beautifully. I loved everything I purchased today! And I found some dope brands that I’ll definitely be shopping...

I had an amazing experience at this black-owned shop! From the moment I walked in, I was welcomed by a warm, friendly atmosphere that perfectly reflected the spirit of the brand. The store is beautifully curated, with a great selection of items that highlight not only quality but also a vibrant story of cultural heritage and community pride.

I decided to purchase a t-shirt, and I couldn’t be happier with my choice. The design is unique, the fabric is soft and well-made, and it quickly became one of my favorite wardrobe pieces. The staff took the time to explain the inspiration behind the design and shared some fascinating insights into the brand’s mission and vision.

What truly stood out was the level of customer service. The team was knowledgeable, patient, and clearly passionate about what they do, making my shopping experience truly personalized and enjoyable. They created an inviting space where every customer feels valued and celebrated.

Overall, this shop is not just a place to buy trendy, high-quality apparel—it’s a hub of creativity and culture. I highly recommend stopping by and supporting this inspiring business, especially if you’re looking to invest in something that represents much more than just a...

Stepping into The Village Retail at Ponce City Market felt like entering a vibrant, curated space full of energy and heart. I visited with my husband, and from the moment we walked in, the team (Yolanda and Whitney) made us feel so welcome. They were not only helpful and attentive but genuinely interested in getting to know us. We shared the story of how we met and our journey together, and they lit up. It felt like catching up with old friends rather than shopping with strangers.

The variety of vendors was incredible. From beautifully crafted candles and skincare to stylish clothing and accessories, every corner was filled with thoughtfully curated finds. I ended up purchasing the cutest jumpsuit (shown in the photos), versatile enough to wear to work and effortlessly chic for brunch with friends. It instantly became a favorite in my wardrobe.

Another reason I’ll be returning often is that they receive new inventory every week. Whether you're looking for a unique gift or just browsing for yourself, there’s always something fresh and exciting to discover. The Village Retail is more than a shopping destination. It’s a celebration of community, creativity, and...