Anthropologie — Local services in Atlanta

I wouldn’t doubt that my cashier was at the very least flustered by the three transactions she performed during my visit to Anthro’s Ponce Location. Nonetheless, her attitude towards me was far beyond snobby and rude. It was down right bigoted, disdainful and deplorable. Not only her tone, but her body language very blatantly said that my presence alone was upsetting. And with each question I asked and after every transaction her disdain grew. You literally would have had to be there to see the eye rolling, hear her huffs and puffs and feel the irritation rising off of her to really get where I’m coming from. Moving forward a bit, while counting out the cash amount of $78.06 which I was to receive after my price adjustment I asked that she give me $80.06 and attempted to hand her $2.00 assuming that my very simple request would be met. Instead she refused using the excuse that giving anything besides what the register directed would go against store policy. Knowing this was complete BS I asked to speak with a manager assuming that the manager would correct what I knew to be misinformation, however, the young lady who claimed to be a manager echoed her co-workers lie thus placing me in the wrong. Again, even though I knew better I chose not to argue and instead went on to apologize explaining that I’ve been a customer of Anthropologie and Free People for nearly decades and had never heard of any such policy which I later confirmed after contacting corporate who confirmed that no such policy exists. She also made it seem as though the price adjustment for the sales items I’d purchased only the day before was given as a courtesy when in all actuality because the additional percentage off of sale hadn’t started until the following day all of the items I’d purchase previously were indeed eligible for return as well as the 40% price adjustment that she so kindly granted. After leaving and still very angry but contained, I went onto Free People, Anthro’s sister store and asked for the policy as it relates to my previous transaction to which the manager explained that no such policy exists. I then explained what had just taken place in detail and she herself apologized for the treatment I received. But an apology isn’t enough. Not from anyone that is not the offender. I am now waiting to see how corporate will respond to her very obvious bigoted behaviors.

TBC…

Date: 07/14/2022 Transaction Type: SALE Sales Associate: 305288 Store Number: 01421 Register:...

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