Metro by T-Mobile — Local services in Atlantic City

The store at 2919 Atlantic ave. , when googled it said they open at 10 am. This is not the case. They open at noon. The employee was late. I told him about the mistake. He did not apologize. There were two other people who also came in. I left my phone at my granddaughters and needed another option. I had insurance on my phone. He told me insurance was a third party and I had to contact them. He never gave me the information for the insurance company. If I wanted a phone it would be $89.00 I asked him for my account number so I could switch phone service, since he refused to help or give me information to help. I never got my account number. While I was standing there , he was speaking spanish to the other customers. He said stupid white girl. She wants a free phone. (not true) and continued to mock me and call me racist names. This was on 03/23/24 I was with my daughter who can speak some spanish. At this point we just left and I will switch companies just for the fact this man was racist, rude and no...

I was having issues charging my phone. I went to Metro to get a new charger and found out it was actually a issue with my phone. I had to replace it. This was very overwhelming because I just lost my job. Jennifer was so patient with me, understanding and took her time to help me. I came a hour before closing and she didn't rush or get impatient. I am so grateful. Her compassion is unmatched! I am a very grateful customer. She helped me get a phone for my elderly dad as well. I started crying in the store. I give...

Horrible Horrible Horrible was sent by Metro to store for manual verification of account since my screen broke and the lady(who is also the manager) refused to make the call for verification. I was politely asked over speaker phone to go to another store. I feel I've been singled out and refused service because of the way I look. When a manager refused to do what even their company asks them to do...there's a problem. I'm leaving...