Dependable Maytag Home Appliance — Local services in Aurora

Purchased a washer. Owner was sales guy, pleasant and informative. Washer was $100 more than costco, but owner said it qualified for $50 rebate from comed. Since I didn't even think of the rebate, and would rather support local businesses - i bought it from them. Installation was $69 without hoses, $109 with good hoses, Washer (maytag MVWB865GW) was $730 base, tax out the door with installation was $860 (ill buy my own hoses) so $810 with the comed rebate (read on). Costco was $699 installed with hoses. So, it was more expensive for me to buy from them, but installation date was better and, again, local business so ill pay the $110 extra.

Well, the washer was miss-stickered in the store and does not qualify as an energy star washer, hence no rebate. I figured it was an honest mistake, but I am not willing to pay $160+ more than costco - so I went back to the store to return the washer. I didn't ask for a discount, figured they would offer it if they wanted my business.

Owner not there - instead I it was a blond lady (wife/sister of owner perhaps?). I pleasantly explained that the comed rebate does not apply on this washer as stickered, and costco had it for significantly less so I would like to return it (it was not delivered and not scheduled for delivery for another three days). She looked at the receipt and say since I lived in naperville, i dont have comed. I explained that I live in unincorporated naperville, I do have comed, I applied for the rebate since I had the receipt, it was denied as it wasnt an energy star washer. I further explained that maytag's site has the energy rating that shows its not energy star. I told her what costco had it at. She argued that since comeds site lists the washer, it has the rebate. I again explained that I talked to them and that is not the case - they have all the common brands of washers on the site regardless if they are energy star or not. I informed her if she wanted to look at maytags site - it will show it is not energy star rated. She interrupted me multiple times - saying "can I finish talking" (I didnt interrupt her), explained that does qualify. I stated Ill just buy it at costco as I believe she is incorrect. She asked the price, then stated I "must have had too much coffee this AM" to me. I didnt understand that comment and thought it to be rude. I told her it was $699 delivered with hoses. She said, "well we are not going to deliver it for free". I said, I dont expect you will - nor does costco (im sure they pay their delivery service). She rang up the return, put the receipt on the counter and said - "they dont know nothing about installation. good luck with that", then turned around and walked away. Again, I was pleasant the entire time dont understand that rudeness. I was going to point out that her statement was a double negative, which actually meant they do know something - but decided to remain pleasant and left.

Based upon this interaction and since I believe the person was related to the owner (not just an employee with no stake in the business) - I will not shop here again nor recommend this place to anybody. So, support you local businesses IF they are not completely rude with customer service. If they are - go to a big box or membership store, they generally are pleasant...

This business deserve 10 stars! People there are so knowledgeable, patient, considerate, and helpful. I have purchased all my kitchen appliances from them and couldn't be happier with their products and services! Deanna helped me choose the set, she was super nice and helpful, but the superior service didn't end there. Of all four appliances, three of them had special requirements that they helped me with, without extra charge: 1, I had limited space for my fridge, when I measured it and brought the measurement to purchase, I accidentally discounted the space to actually open the fridge! So when my first choice of fridge was delivered to me, it won't open without hitting the wall... Rick and Deanna not only helped me with a new choice which I love, they also had to haul away the old fridge, took away the new one that didn't work, then put in a loaner fridge until my own could be delivered a week later. 2, I fell in love with a newer design of a microwave, but thought I would've had to put in an extra shelf to lower my cabinet in order to install it, so the store's delivery team made an extra trip to take the old microwave, so I could have the space figured out. 3, I had a very old dishwasher, the previous owner of my house replaced all the appliances at one time without touching the dishwasher, so it was as old as the house and hard to deal with! Of all the big box stores I inquired, all told me to get an electrician to re-figure the wiring and put in a plug for them to plug in, which is their definition of install. I had people telling me it will cost me $$$ to 'bring my house to code'. Rick installed the new dishwasher without giving me all sort of grief and without extra overcharge. He is a true expert! And yes, the set includes a beautiful range/stove and it is great. It's been a great experience shopping with the Dependable Maytag in Naperville, I can't recommend...

I bought a new refrigerator with bottom freezer at this store in 2012 because I thought it was better than buying at a big box store. I spent over $1,100 on this refrigerator. I expected my refrigerator to be "dependable." The freezer drain is clogged and I read many reviews about this particular Maytag model that this is a common problem. I don't call that very "dependable." I will have to call an appliance repair person to fix this - who knows how many times it will need to be fixed since I understand this is a defective part in this Maytag refrigerator. This is the last Maytag product I will ever purchase again. I'm sorry I bought a Maytag Washer and Dryer from this store. Since this locally owned store offers nothing different than Home Depot or Lowes, what's the point in giving it my business? I expected a little more customer loyalty and standing behind a product that has the name on the store. Silly and naïve me. It is no wonder the big box stores are running the local stores out of business. The person who spoke to me at the store when I called told me that the store doesn't make the product; it only sells it. The only thing that will surprise me is if my Maytag appliances last more...