AWAY Spa — Local services in Austin

Way overpriced. One of the worst pedicure experiences. For a pedicure that cost $170 this was insane. Do not go here. Do yourself a favor and go anywhere else.

Positive: They scheduled me in last minute. They were polite.

Everything else: Start with the nail tech did not want to do a french pedicure because it's hard for her. So I got a solid color (fine). She also asked for me to switch positions a few times because it's more comfortable for her. So I'm literally just holding my leg up in an awkward position the entire time she paints the nails. Other than that she was nice. I paid for extra for the Lux and for 15 extra min of massage. So you are aware - the only thing you get for the extra Lux price is a mud mask that she puts on, leaves for long enough to apply to the other foot then takes it off. The extra massage min ended up being wrapped in the same amount of time, so I'm not even sure why they charged for that - and it was not a massage - more of just putting some lotion on the legs. Where you sit is incredibly uncomfortable, and the pleather is chipping off the seats due to wear. They don't have running water so they use these big metal bowls.I am assuming that is why she wouldn't even let my feet soak at all before working, or maybe that was just because she wanted to be done for the day. I don't know. The place was dirty, which I didn't even notice as much until my toes were drying and they moved me to this counter that had hair and dirt stains all over it. It was gross. I started looking around and I had to stop paying...

I would love to give this spa a positive review, the atmosphere was very relaxing and the masseuses were friendly and professional. The experience was unfortunately turned sour when a friend of mine left her jewelry in the pockets of the massage robe. She noticed the jewelry was missing later that day and called to see if they were found. She checked for updates the following day on 3 different occasions and was continuously met with the same nonspecific answer, that the jewelry was not found. No details were given and it was clear there was a lack of effort in the search for them.

We then decided to go to the spa to see if there were any updates. The way the workers at the front desk handled the situation was extremely unprofessional. We were met with hostility straight away from a worker with pink/red hair, when simply asking for help to find these expensive pieces of jewelry. The front desk lady was practically screaming and refused to give us her name. She then proceeded to call security on our group of friends. She claimed she felt threatened, when only one person was speaking to her while the rest of us waited outside of the spa. A lot of money was spent at this spa and the W hotel, so to be treated so rudely was extremely disappointing. The jewelry was found after having to ask multiple times and having to practically beg them to take the time to really search for it. Wouldn’t recommend this spa due to the quality of...

I made reservations for myself and my neice and booked two 1 hour massages. The reception was Ok…we were shown a list of extras immediately essential oil extras for $20. We declined went to change in the tiny locker area with a screen divide and very loud inappropriate music. I was taken to my room in my robe and ready. I told the massage therapist that I like deep tissue. She replied that it would cost me an extra $40. An extra $40 to use more pressure?? This has never happened to me in my spa experience…to be ready to relax and receive my spa treatment and be asked for more money my the therapist. Total buzz kill and unprofessional…I wanted to leave but didn’t for my neice. Clearly The W is way more interested in profit and pushing to get more money out of their customers than.service. Do...