Shanghai Chinese Restaurant — Restaurant in Austin

GO ELSEWHERE! Fitting name though. We were Shanghai’d here. WORST EXPERIENCE EVER. OVERPRICED FOOD AND THE WORST SERVICE I’VE EVER HAD! Where do I start? First of all the card at the table clearly state that 15% gratuity will be included in the bill. Ok. The service was actually HORRIBLE. We were there to celebrate a disabled veterans birthday to which she offered him a free oolong tea for his birthday. Waitress brought our food and IGNORED us for the rest of the meal. I had to get up from the table several times to go to the kitchen to ask for hot mustard etc and our drinks sat empty the entire meal. I ordered General Tsos chicken and brought Orange Chicken and waitress insisted that she brought what I ordered when we clearly checked the box that said General Tsos on the dim sum paper menu. It tasted like sugar sweetened orange juice poured over very dry fried chicken pieces. The dim sum was ordered and no carts of dim sum was provided like normal dim sum. Just menu order for dim sum. The dim sum was average and extremely overpriced. Our Bill was $89 which included the 15% gratuity and a charge for the oolong tea that she just brought and gave the birthday boy. We gave the waitress $100 bill and asked for our change and the waitress disappeared for 20 minutes so I AGAIN walked to the kitchen and asked for our change. The waitress started yelling at me saying that the $11 change was her tip. SO EMBARRASSING. I stated that her tip was already charged on the bill and she yelled LOUDLY at me while waving the receipt “WHERE? WHERE? Where my tip?” I pointed to the 15% gratuity charge and she yells back that the gratuity wasn’t good enough tip. She then took a $10 bill and threw it on the floor and walked away. WORST SERVICE THAT I’VE HAD ANYWHERE and honestly, she didn’t even deserve the 15% that was automatically added. She only had two tables at that time and completely ignored us both. We were there at 4pm so I can imagine how bad it is when it gets busy. This restaurant / waitress single handedly ruined this man’s birthday with her rude uncaring attitude and tried to steal $11 from us. Sad sad experience, average overpriced food and the worst experience that I’ve ever had in any restaurant.

I’m laughing at this response. I actually WOULD bring my receipt back for a refund except that the waitress never came back to our table with our change. She also didn’t give us a final receipt. Only thing I got was the $10 bill that she threw...

The food, let's just say it satisfied the craving. We haven't been able to find one that meets our needs since the pandemic until we gave Shanghai a try today. They are mediocre, but, I think they might be the only decent option in Austin these days. Our family was able to find something each one of us liked: BBQ pork buns, egg drop soup, the pork rice soup, the sticky rice thing, the rice noodle wrapped shrimp, the rice noodle wrapped fried bread sticks, the pork dumplings. The radish cake was a bit too chunky and plain to our liking, but we were happy that we could have it. The chicken feet was missing the taro bites and peanut I usually saw in other dim sum places. Although this isn't something I would come back on a regular basis, but I will come again if I ever crave for Dim Sum.

Service, typical family owned Chinese restaurant service. Note, someone will bring you water upon seating, then you order on your phone, no one will check on you until your food is served. Suggestion to the management, have someone check on the customers to see if they have questions about the menu about 5 minutes after they sat down. Don't assume your app works ALL the time, don't assume your customers know everything about the food! The wait staff are friendly enough, but lack of proper training. But you see these across most of the Chinese restaurants. Although 15% tips are automatically added for groups of 5 or more. We always tip extra to bring that up to 20% to 25%, not because the service was so awesome, but to appreciate the fact that they are trying the best they know to serve us.

One thing I love about the restaurant is that the tables are arranged with generous spacing,...

today was my first time and last time going to Shanghai for dim sum. first off I used to work as a dim sum cart pusher and a waiter for almost 20 years and worked in alot of better restaurants then Shanghai the food wasent very good i went today as a first time costumer never again will I come back and automatic 15% tip should not be including they should give people the right if they want to tip or not it's not mandatory to tip for poor service and poor food like Shanghai we come in order food yet everyone who came after us got every single food order while we had to wait we even had to cancel one order and waited so called 20mins when we were there for an hour the waitress was definitely the worst doesn't know how to do her job is very slow and very unprofessional unorganized for anyone who wants to come and eat Here don't waste your money plenty of other places with better quality food and service and don't make you pay automatic 15%tip when they don't deserve the tip for VERY POOR SERVICE AND FOOD service charge as you can see is not good service it there tip because no one wants to tip them and you will see why so they force you to tip instead again do not eat Here and do not recommend anyone to waste your time or money Here at all

update: do not go to this restaurant there so called 20 minute wait is more an hour wait and forgetting some of the items you order when you order and sit down for over 45 mins way past 20 minsof waiting this place is a joke remind don't go hernandez waste your money plenty of other better dim sum places that also doesn't mandatory 15%tip for low quality and...