Sushi Japon & Hibachi Grill — Restaurant in Austin

Worst dining experience I've ever had, at $50+ per guest!  Floors so sticky they broke my sandals, a 2 hr long "no wait," an unsafe/broken chair, soup served in a bowl with multiple chips, and a manager with ZERO customer service skills...

If the owner of this establishment sees this, I would like you to contact me immediately about a full refund.

Called today around lunch to check if we would need a reservation for my Mom's birthday hibachi dinner, they said no. So I called again at 6:42 asking to put my name on the hibachi wait list for three.  I was told there was no wait.

Upon arrival my father was told we could be sat at 7:25, which didnt match what we were told, but 30min isnt so bad, usually restaurants overquote wait times, we werent upset at first. But we were not brought to the table til 7:45, a full HOUR later...

The floor was so sticky on the way to the table that my sandals were sticking to the floor, and it BROKE my left sandal when walking to the table...

My chair at the table was badly broken.

We were not brought water until 8pm, after 15 min of waiting at the table...

All 3 soup bowls they brought us had more than one chip/break on the rims.

I spoke with the manager for the 1st time at 8:30 about the wait, the sticky floor that broke my left sandal, I showed him photos of our broken soup bowls/my call log, showing him its 2 hrs after I was told "no wait," and there was still no chef at our table... The manager said HE was the one who told me there was no wait. He did not apologize once. He interrupted me with excuses, instead of solutions. I said comps were expected because I am not willing to pay $50+ a head for this. He told me no. He was unwilling to do ANYTHING to make the situation right. He said "you're not the only ones who had to wait." My mother has health concerns, I did EVERYTHING I could to make sure she was well taken care of on the timing of her birthday dinner, because she is not supposed to go more than 2hrs without eating. I told the manager this, and I was not even given so much as an apology. I showed the manager the broken chair I had been sitting in at my table. He just swapped them out, no apology... I told him if he was unwilling to offer me some kind of compromise or comp, that my photos and reviews are going online (I PICKED THIS PLACE BECAUSE IT HAD THE BEST REVIEWS AFTER ALL). The manager told me "that wouldn't be so bad." The audacity!!

Chef showed up to table at 8:45, 2 full hours after the manager told me there was no wait, around the same time he replaced my broken chair. When I told another employee the manager had quoted us no wait for 3 on hibachi, they replied "I don't know why you were told that, we've been on a wait all night." So this manager has been lying to me since the start. No accountability.

Our $150 check came with NO discounts. I handed the manager our bill and credit card and said "I see there is no edit to this bill, I want to make sure that was your intention?" He rolled his eyes and took the payment. When he returned it, tabbed out with a whopping $18 discount, he STILL did not apologize, but told me that the chair is broken because "300lb people sit on them," and that it was "unfair to expect perfection. We are only human." I told him I understand that. But I've never had such a bad dining experience, ever. I've been in service for 20 years. I've never worked somewhere that treated patrons this way. I have no idea how they fumbled our party so hard. I don't expect perfection. I do expect honesty in a wait time, especially when the manager is the one giving me said wait time. I do expect my chair to be safe, and not broken. I do expect my soup to be served in a bowl that is sanitary, and not chipped in multiple places. I expect the floors to be clean enough that they don't break my shoe.... I expect when I bring a pile of concerns like this to the manager that I be treated with respect, and that they at the very least take accountability with an apology and some form of...

Hello everyone, and how u? The reason for my one star. Is because I came in on mothers day to grab a bite. And when I sat down I immediately noticed the waiters demeanor towards me as he began to take my order. He made me feel like he didn't want me there. Or that I was taking up space since I came in by myself. At any rate I felt uncomfortable. Now unfortunately I didn't get his name. But I'm hoping that management reads this. And can resolve the issue. Secondly. Yes it may have been real busy. But he never took the time to check back with me to see if I was okay. I felt abandoned. By this time I became confused as to whom was to serve me.

It was a solid right about 30min. Before I got my meal. I had to call to the attention of another staff member. When my food came out my meat was really cold. As if though it had been sitting out for a while. And it appears that the waiter had forgotten about me. I didn't complain about it then because of the attitude I was already receiving from the staff and most especially from the original waiter. I didn't want to spike controversy. At this time I'm ready to go and I wasn't sure if I would receive the bill or pay at the door? And so I had to get the attention of another staff member. By this time I became more confused because I didn't understand why I was being treated this way. other families before and after me had been respectfully taken care, the way I should have been. I dont know if discrimination may play a role here. But if it's not discrimination, the staff that attended to me were most certainly unprofessional and lacked good table manner. And customer edicate. My experience was very abandoned like feeling. And unwanted. To the manager of this facility, I beg u please to resolve this issue...

My family and I went here on Halloween for my nephews 11th birthday. As he would say “10 out of 10 Gordon Ramsay would recommend”. We had to wait until our entire party was there to be seated and we had to sit with another party because it’s 8 to a grill. It was only 5 of us and 3 of them, but we enjoyed them and they enjoyed us. I’m sure if your party is more then you will have the entire grill.

The service was excellent! We had absolutely no complaints. We ordered drinks and the drinks was on point! Had us in there singing and laughing. They read our mind and bought us everything we needed before we even asked. The cooking of the food was great. My nephew was so amazed . And the cook gave us a show. The food was so good as well ! Yum yum sauce was too good! ( sweet creamy sauce) they also got a good hot Sauce.

We sung happy Birthday and bought our own cake. Then they surprised us and bought fried ice cream to the table . Which was on them. It was good as well.

The tip (18%) was already included in the bill, but we ended up tipping on top of that too because we enjoyed it so much and because the drinks were so strong.

Drinks (alcohol) were $9 each(all) and the meals were on average $24 dollars a person . That was for the ny strip steak or the chicken with shrimp(8 shrimps). You do get 2 shrimps with your meal already though. Along with onion soup, veggies, and a salad ( included). It comes with sticky white steamed rice and you can get habachi rice ( egg fried rice with vegetables) or noddles for $2.50 more. This is the Habachi meals by the way.

It’s was the best experience we’ve had yet so far and we’ve been to a lot a places here in Austin and San Antonio. This place was excellent!!!!!!! Where to...