KFC — Restaurant in Austin

If I could give ZERO ☆'s, I would! FYI If you buy chicken, fries or anything fried from the Austin KFC, know that your food may have been sitting in a heating case for 2-3 HOURS!! I made an online order on 4/16/2024, at 8:25pm, for the 8 piece meal, with fries and Mac 'n' Cheese. At 8:26 I called to request fresh chicken & fries, and was told that they "pulled chicken at 7:00 and the fryers were down. I said, "so all I can get is hour & a half old chicken"? And was told "no, we pulled chicken at 7", to which I replied; "well, it is 8:26, so it is basically an hour and a half old". I told him to not make my order, as I would like to cancel it. He informed me that I would have to cancel on the app. I thanked him and went back into the app. Nether I nor my daughter could see any way to cancel the order in the App, so after a couple of mins, I called back. The same guy answered and I asked him if he could guide me with canceling the order. He informed me that he was not familiar with the App and could not help me. I then asked him; "your store closes at 10pm, correct"??, to which he responded "yes". I asked: "so people who come in at 9;30-9:45'ish are given chicken that was "pulled" at 7pm???, making it 2 1/2 hours old or older??, to which he responded "yes, we are cleaning"! "Cleaning"??? With an hour and a half more of open time??!! That may be OK with some customers, but that disgusts me! PLEASE be aware, that your chicken may have been sitting in a warmer for 2.5 plus hours when you order from...

0/10 I pull up to the drive thru at 8:40, the drive thru employee informs me that all they had was spicy chicken and they were not going to make anything else. I asked why they only had spicy chicken and not make any other fresh food. She then informs me that they closed at 9pm, I point out to her that online it says they close at 10pm. The employee stated that it was wrong, I also commented that on the drive thru microphone it also says they close at 10pm. The employee without any care said it was wrong and they close at 9pm. I then left and took my business somewhere else. I don’t know why it's difficult to grasp the concept that customers are the only reason why you have a job. It seems to me like that job is too challenging for group who works there, that they can’t even come up with a solution to the problem I brought up. It’s common sense to make fresh food no matter what the time is because that is what you are suppose to do in a fast food industry. Now if the times are wrong, you would except for someone to make the correction or at least take off the times from the door and the drive thru. Seriously, if you don’t want to work, why are you even there??? Its not rocket science. No customers = no sales, no sales = no money coming in, no money coming...

Storytime. After a long day, I ordered on the app something for dinner. Things seemed to go well, until after I had paid and food was ready for pickup. I specifically remember clicking the coleslaw and potatoes with gravy for sides. Instead, I saw sides of fries. I had hoped that was simply a glitch in the display, but when I arrived to the restaurant, that's what had been sent to the restaurant. Of course, I had been craving KFC mashed potatoes and gravy for a while, so this was just about the straw that got me hard today. The evening manager tonight was super understanding, and made things right. He was super clear and patient, and though I already uninstalled the app, I would highly recommend our KFC for a decent meal with...