Cabela's — Local services in Avon

The boat service/sales department is incompetent. They have had my Tracker boat in for the 3rd time now (a total of about one year for all three times) for the same warranty issue, the consoles. It takes MONTHS to receive these consoles from White River Marine Group and Cabelas service has cracked two of the 3 while attempting to install, returned our boat back with old consoles in, while awaiting yet another console to be sent months later, and returned it with missing rivets, scratches, weather stripping not intact, leftover fiberglass/metal shavings on ledge while awaiting yet another console from the manufacturer. When they were unable to install the 3rd console sent over they called me in to sign papers to ship my boat out to the manufacturer. The acting service manager told me that he was 98.5% certain that White River Marine Group would replace my hull because the acting service manager "has been doing this a long time" and the manufacturer never has them send the boats back to them. The acting service manager also told me that my boat has structural damage and walked me around showing me what he thought was structural damage. White River took under 2 weeks to install the consoles and advised there is not structural damage and sent my boat back from WI to OH. Who are you supposed to believe? White River or the "acting" service manager who has been "doing this a long time"? This was almost 2 weeks ago, still do not have my boat because not only did Cabelas lose my boat keys but they claim the manufacturer forgot to send back the seat base plate when they shipped it back. We are now awaiting this base plate, which apparently takes a long time to ship. They have one on the showroom boat they could install, but why would they do that? Why attempt to make the customer happy and get their boat back to them after having their boat this time around since December 8th and over 1 year total for all 3 console install attempts they made??!! Did I mention they have lost my boat seats too? Yeah, that too and they gave my boat batteries to a family member without asking/contacting me to see if this was permissible. The ball has continuously been dropped by Cabelas Boat Service and Sales Department (the sales manager who is supposedly in charge of the service department is in on this craziness too). They sit there and say they want to get us back in our boat too, but yet under the same breath say that there is a base plate on the showroom boat that they will put in if the one on order does not come in. So why would you NOT put this in now and put the one on order in the showroom floor boat since that boat is not owned by anyone and sitting on your showroom floor? You do not want to get us back in our boat as soon as possible or you would have taken this alternative unless there is even more going on with our boat that you are not telling us, and quite possibly that could be it since you are deceitful. I have given them one star because I have to give something, but they do not even...

Bad experience. I’m a longtime and experienced archery hunter from childhood. After walking in to the archery section I proceeded to stand there for over 30 minutes waiting for service. After I was approached, I simply explained that I was there to test a couple bows I’ve been looking into. (Mainly there exclusive brand) The “Archery Associate” told me that I’m unable to test the compound bow, that I would have to purchase the bow. I was slightly confused being that most hunting store that sell bows allow you to test bows before purchasing. I simply started asking questions about the specific brand of bows exclusive to the company. Which I was addressed as if I had no knowledge of archery. (Mind you I’m a 6’2 African American Male) I was treated as if I should not be there, I was treated as if I was not good enough to use outdoor/hunting equipment. I was talking only about archery, yet the associate kept bringing up guns which is extremely offensive. I then left that section and continued to shop. After leaving this location I decided to look at there website which clearly said “Try before you Buy”. I then called the Columbus location to ask if I’m able to try bows before purchase. They explained that they do allow you to try the bows in there archery range. Right after I called to the Avon location while sitting in there parking lot and asked to speak with the manager. The associate that picked up the phone was sadly rude and kept demanding I need to give her a reason to speak with a manager. After reaching a manager I simply asked if I may “try before I buy” a bow. He told me to wait a moment and put me on hold for almost a minute. Came back to the phone to proceed to tell me yes they do allow me to try the bows before buying. (Clearly he walked over to the same associate that told me no to ask). Then I told him the situation that just currently happened and explained my concerns about everything at hand. He put me on hold for over five minutes, came back just to make up an excuse backing up the associate. Long story short I drove over an hour to be treated poorly, to be racially profiled, and to have management try to “gaslight me”. There are more details but overall I just wanna say that it’s sad that this company has allowed such discrimination and negligence towards there “darker” customers. I would stay far away from this type of environment if you are looking to find your outdoor and...

If i could give this place 0 stars, I would. My husband is an experienced hunter specifically in compound bows. He’s talked about a specific cabela brand now for weeks, so we finally made the hour and 15 minute drive to the avon location. Upon arrival we waited for an hour in the archery section before the associate came out to see what he needed. After waiting all that time he told my husband “you have to buy the bow before you can test/shoot them” and told him to “test out a different brand somewhere else and see if he likes it” knowing it’s exclusively sold there. Was speaking to him as if he was incompetent saying “well for beginners” assuming without asking ANY previous questions, then my husband says “i’ve been shooting for a long time” and the associate says “shooting or shooting a bow” ? Why in the archery section LOOKING at bows would he be talking about guns. At this point it seemed extremely apparent that this situation was racially motivated and he wasn’t going to get basic respect based off of that fact, we left, called multiple cabelas and they all clarified you CAN shoot before you buy. Then upon calling the Avon location and speaking to management AFTER the manager had confirmed you can indeed shoot them before you buy, subsequently after knowing the situation he said there’s a policy in place to where there has to be 2 associates present and that’s why he was denied and the associate ‘wasn’t aware of this policy’. If that’s the case i’m not sure why that wasn’t clarified by either party initially. After requesting to speak to a different supervisor/manager, I was told no. And told “i’m sorry if that’s how the situation seemed to you” Considering my husband was the only person of color in the entire section it seems very hard to believe this was ‘innocent ignorance’ on the associates side of “not knowing the policy” in his own section. It seemed very apparent that if my husbands skin color was lighter the situation would have been completely different! It’s 2023 these situations shouldn’t still be happening and it’s disgusting that as big of a corporation this chain is this is how they treat their customers that don’t fit ‘their...