Malley's Chocolates — Local services in Avon

I am brand new to Ohio and last week, I got to go inside my first Mally’s. I kept hearing absolutely wonderful things about how good the chocolate is and that I had to get my hands on them. My boyfriend took me so that I could have the Mally’s experience and possibly buy some chocolate. The split second we walk inside, the older lady (maybe manager) was on a personal call talking to someone about dinner plans, weather, and whatever else. The other younger girls were just standing behind the counter gossiping and didn’t even acknowledge us walking inside. Even my boyfriend said out loud, “This is your first time here isn’t it?!” We know they heard us, but still, the only word one of them said to us was “hello” and not one word about the chocolate or anything. Meanwhile, the older lady was still chatting away to someone over the phone just laughing and things. I’m a person who is all about customer service and this by far was not customer service. What I experienced was a lack of that and a big lack of professionalism. I hope someone there will read this and use this review as a learning opportunity...

I had the worst experience at this store. I was there for less than five minutes and encountered terrible service and was practically kicked out for no reason. I was looking around for a bit and then went on my phone for less than a minute. The old women working there says "Excuse me" in the rudest tone because I was standing in her way without realizing. And then she asks me, "Are you going to buy anything or are you just waiting around?" like I was some piece of trash in her presence. I have never been so offended in my life. Take into account that I was the ONLY ONE in the store. And guess what? I WAS going to buy something. But I will never buy from this store ever again after this worker treated me like garbage just because I am a teenager. I was doing absolutely nothing wrong. Why would she ever say such a thing to a customer? I hope someone hears about this because this is just ridiculous. Guess what Malley's? You just lost a customer because of such...

Terrible attitudes from the employees every time I go. Headquarters had the audacity to call it a "he said, she said" situation when I finally call to let them know what's going on in their store. Hopefully they are good on their word and give them some training because they sell the best chocolate. BUT not even the best chocolate can make up for the way the Avon location employees treat the customers. It's a shame that I will no longer be buying Malley's until I see a real change in this location. I have been at this store at least 30 times and I've never been told, "hi" or "how are you?" or "how can I help you?" or even "have a nice day." They ignore you when you walk in and if you stand at the case for three minutes they'll give you a glare and say, "you need something from the case?" Then ring you up silently and say nothing as you leave, never leaving the scowl off their faces. Multiple employees and...